Technical Support Specialist
3 weeks ago
Technical Support Specialist
Responsibilities:
- Respond to incoming technical support requests from users via phone and email in a professional manner.
- Collect and document essential user details, such as name, department, contact info, and issue specifics.
- Prioritize and organize support tickets, escalating to senior technicians as needed.
- Log and track the support process, noting successful and unsuccessful resolutions and actions taken.
- Utilize online resources, including software updates, drivers, and FAQs, to resolve issues effectively.
Must have knowledge and experience:
- Familiarity with Dell and VMware products.
- Experience in handling incident responses.
- Background in cybersecurity.
- Ability to travel to client sites on short notice.
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