Technical Support Specialist

3 weeks ago


Lowell, United States NavitsPartners Full time
Job DescriptionJob Description

Technical Support Specialist

Responsibilities:

  • Respond to incoming technical support requests from users via phone and email in a professional manner.
  • Collect and document essential user details, such as name, department, contact info, and issue specifics.
  • Prioritize and organize support tickets, escalating to senior technicians as needed.
  • Log and track the support process, noting successful and unsuccessful resolutions and actions taken.
  • Utilize online resources, including software updates, drivers, and FAQs, to resolve issues effectively.

Must have knowledge and experience:

  • Familiarity with Dell and VMware products.
  • Experience in handling incident responses.
  • Background in cybersecurity.
  • Ability to travel to client sites on short notice.


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