Technical Field Service Specialist for Advanced Equipment

2 weeks ago


Lowell, Massachusetts, United States KLA Full time

Compensation Overview:
$54.67 Per Hour

Location:

USA-MA-Lowell-KLA offers a comprehensive rewards package for employees, which may include participation in performance incentive programs and eligibility for additional benefits outlined below. Interns may also qualify for some of the benefits listed.

Our pay ranges are determined by role, level, and location.

The displayed range reflects the minimum and maximum compensation for this position in the primary location mentioned.

Actual compensation is influenced by various factors, including location, job-related skills, experience, and relevant education or training.

If applicable, your recruiter can provide more information about the specific pay range for your preferred location during the hiring process.

Company Overview
KLA is a leading global entity in diversified electronics within the semiconductor manufacturing ecosystem. Almost every electronic device globally is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device, or smart car would have reached your hands without our contributions.

KLA develops systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays.

Our innovative concepts and devices that propel humanity forward begin with inspiration, research, and development. KLA invests significantly in innovation, allocating 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists, and problem-solvers collaborate with the world's leading technology providers to expedite the delivery of future electronic devices.

Life at KLA is dynamic, and our teams excel at addressing challenging problems. There is never a dull moment with us. Group/Division

The KLA Services team, headquartered in Milpitas, CA, comprises our service organization, which includes Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

The KLA Services organization collaborates with our field teams and clients across all business sectors to sustain the high performance and productivity of our products through a flexible array of services.


Our extensive services encompass:

proactive management of tools to identify and enhance performance; expertise in optics, image processing, and motion control with worldwide service engineers, 24/7 technical support teams, and knowledge management systems; along with a vast parts network to ensure global availability of components.

Job Description/Preferred Qualifications

The CAPRES & MicroSense Technical Support Engineer (TSE) will primarily engage with KLA's global service teams and clients, responsible for delivering technical solutions promptly by addressing requests and executing complex problem diagnosis and resolutions.

The TSE plays a vital role in investigating issues, providing resolution plans of action (POA) utilizing and developing a 7-step methodology for troubleshooting and resolutions, leading service alert meetings (SAM), contributing to assigned projects, and assisting our clients in identifying and implementing solutions to intricate hardware challenges by adhering to established best-known methods (BKM) practices and policies.

The CAPRES & Microsense Technical Support Engineer (TSE) independently addresses issues where initial product support has been unable to resolve problems in malfunctioning equipment.


The primary responsibilities include:
Acting as a Factory Specialist to offer the Field Service organization technical product knowledge and on-site assistance. Identify causes, root causes, POA, and resolutions. Respond to first-level service requests. Determine suitable troubleshooting methods to swiftly resolve customer tool issues.

Serve as the technical lead on complex systems issues. Resolve the most intricate problems and determine necessary remedial actions to restore customer tools to production.

If the depth of technical understanding requires, consult with HQ engineering teams and facilitate meetings with multiple teams to discuss technical issues and determine the optimal course of action.


For all critical tool issues, ensure a suitable Plan of Action is developed and communicated to the local team for implementation.

Ongoing support for all POA activities.

Address highly sophisticated problems necessitating in-depth system knowledge and comprehension of operating principles.

Clearly document solving processes, technical findings, and postmortem analyses to generate 7-step documentation.

Hands-on experience with electrical and mechanical tools.

Preferred Qualifications:
Advanced technical troubleshooting and resolution skills to restore tools to production.

Project management, customer relations, and leading multi-disciplinary teams to resolve complex technical issues.


Ability to rapidly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data, and other test results, providing solutions to clients.

Military experience is highly desirable, particularly in electronics, aircraft repair, or nuclear propulsion operations.

Experience with 4 Point Probe Sheet Resistance and Hall metrology.

Familiarity with MOKE and VSM metrology.

Minimum Qualifications
Bachelor's degree with 2+ years of demonstrated experience or an equivalent combination of education and experience in engineering applications.

Ability to operate independently both during routine work and at client sites. Drive work to resolution, including structured troubleshooting and technical resolution documentation.

Experience with Mechanical-Electronics-Electrical-Laser interface diagnostics and troubleshooting.

Familiarity with mechanical machine parts, including stage and robot alignment and instruction.

Basic understanding of physics and magnetism, along with experience in metrology systems.

Travel will be 30% domestic and international.


The company provides a competitive and comprehensive total rewards package, including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off, paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer.

We do not discriminate based on race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodation.

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