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Experienced Service Advisor

2 months ago

Memphis, United States Ridgeway Division Full time
Job DescriptionJob Description

Experienced Service Advisor:

 

Acura of Memphis is Family-Operated, VALUES their employees and INVESTS in their success We need to hire an Experienced Service Advisor with exceptional customer handling skills.  This Experienced Service Advisor will build customer relations, meeting with customers to determine their needs for repair of their vehicle, and always uphold the Umansky company values.  Build and advance a REWARDING CAREER with our GROWING company. Apply now and join our team Up to $150,000 earning potential

Umansky Automotive Group employs over 1,000 employees across 25 dealerships with locations in  Tennessee, Mississippi, Wisconsin, Texas, and California. We believe culture makes a difference and strive to build lasting relationships with our employees, customers, and community

 

We Offer Excellent Benefits:

 

  • Up to $150,000 earning potential
  • Excellent, ongoing training
  • Flexible scheduling
  • Climate-controlled shop
  • Health and dental insurance
  • 401(k) Plan
  • Paid Time Off
  • No Saturdays or Sundays
  • State-of-the-art facility
  • Career advancement opportunities
  • Employee discounts on products and service
  • A positive and professional team environment

 

Experienced Service Advisor Responsibilities:

 

  • Exceptional customer handling skills; Greet customers promptly
  • Obtain customer and vehicle information; Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers
  • Answer customer calls
  • Provide a completely satisfied customer experience

 

 

Requirements:

 

  • Past experience as a service advisor, assistant lane manager or service consultant
  • Dealertrack experience preferred
  • Proven record of achieving exceptional customer satisfaction
  • Very energetic, positive personality
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • Valid driver's license and good driving record
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  • Acura of Memphis is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.