Service Administrator

1 month ago


Canton, United States Robert Reiser & Co, Inc. Full time
Job DescriptionJob DescriptionDescription:

The Service Administrator is a well-organized, highly motivated individual that provides administrative support to one of our Regional Service Managers and a team of 15+ Field Service Techs. This person must have an outgoing, upbeat demeanor along with the ability to “take charge” of the administrative workflow within our Service Department.


Duties include routine tasks that focus on service job tickets and their related activities.

  • Work with Regional Field Managers to manage job tickets from creation to completion
  • Communication Regional Field activity in daily meetings
  • Review and publish regional service reports related to job tickets
  • Manage technician calendars related to job tickets, meetings, and training schedules
  • Research equipment availability and related sales qualification documents
  • Manage the customer information related to equipment and contacts
  • Organize technician overtime and weekend stipends
  • Work with the Sales and Engineering departments to support install projects
  • Communicate technician support needs in the field to Regional Service Managers
  • Provide back-up phone support to Regional Managers
  • Create parts orders requested by regional field technicians
  • Create and maintain process flow documents
  • Continuous improvement activities (Scheduling, best practices, initiatives)
  • Additional duties as needed and assigned

A background working in a service and sales-oriented environment within a privately-owned, manufacturing company would be a huge plus. The successful candidate must bring a sense of confidentiality, diplomacy, and a positive attitude along with a thick skin, some assertiveness, and a whole lot of common sense This will be a “go-to” position and it requires someone who, if they don’t know the answer, will enjoy figuring it out


Personal & Professional Attributes

  • Ability to work as part of a team
  • Strong attention to details
  • Ability to meet deadlines
  • Strong oral and written communication abilities
  • Ability to build collaborative relationships
  • Ability to proactively seek and identify needed information
Requirements:
  • Proficiency with all Microsoft Office applications, including PowerPoint.
  • Attention to detail is mandatory.
  • Excellent communication skills.
  • Strong organizational skills.
  • Self-direction and resourcefulness.
  • Organized, personable and can-do attitude.


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