Service Manager

3 weeks ago


Lansing, United States A-1 Mechanical of Michigan LLC. Full time $80,000 - $110,000
Job DescriptionJob Description

Join Our Winning Team as a Service Manager at A-1 Mechanical


Are you a dynamic leader with a passion for exceptional customer service? A-1 Mechanical, known for our 4.8-star rating and commitment to excellence in the Greater Lansing and Grand Rapids areas, is seeking a talented Service Manager to join our fast-paced and high-performing team. If you thrive in a challenging environment and are driven by results, we want to hear from you


What You'll Do:

  • Lead and Inspire: Oversee a dedicated team of service technicians and customer service representatives, fostering a collaborative and productive work environment.
  • Elevate Customer Satisfaction: Address and resolve customer concerns, ensuring top-notch service and maintaining our stellar reputation.
  • Drive Sales and Installations: Manage consumer install sales and oversee installations to ensure customer expectations are met.
  • Innovate Marketing and Retail: Take charge of marketing initiatives and retail operations to enhance our market presence and drive growth.
  • Optimize Operations: Assist in dispatching and scheduling technicians while managing overhead expenses to maximize efficiency.
  • Develop Talent: Focus on the growth and development of your team, providing guidance and support to help them reach their full potential.

What We're Looking For:

  • Customer Service Expertise: Proven experience in delivering outstanding customer service.
  • Technical Acumen: Strong background with HVAC equipment in both residential and commercial settings.
  • Leadership Skills: Ability to effectively manage and motivate a team of 15-20 employees.
  • Retail and Marketing Insight: Experience or knowledge in retail and marketing strategies.
  • Organizational Skills: Highly detailed and organized with a confident and positive demeanor.
  • Certification Required: EPA Certified.
  • Communication Proficiency: Excellent phone and email etiquette with strong communication skills.

Why A-1 Mechanical?

  • Competitive Pay: Attractive salary based on experience and skills.
  • Comprehensive Benefits: Health, dental, and vision insurance to keep you and your family healthy.
  • 401K: Plan for your future with our 401K retirement savings option.
  • Growth Opportunities: Potential for growth and learning for your career and ability to move up within the company.
  • Work Environment: Positive work environment with supportive staff.

Ready to make a difference and lead a team to success? Apply today and take the next step in your career with A-1 Mechanical. We look forward to meeting you




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