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Service Operations Manager

2 months ago

Lansing, Michigan, United States Applied Innovation Full time
Position Overview

Applied Innovation is in search of a highly capable and self-directed individual to assume the role of Field Service Manager. This position is crucial for overseeing operations and ensuring exceptional service delivery.

Key Responsibilities

The responsibilities for this role encompass, but are not limited to:

  • Directing a team that provides support for a diverse range of office equipment managed by Applied Innovation.
  • Ensuring adequate staffing levels to meet or surpass the company's response time standards.
  • Collaborating effectively with the sales department.
  • Providing team members with the necessary resources and knowledge to achieve success.
  • Upholding the company's reputation through professional interactions.
  • Driving both daily and long-term team success through strategic planning and development.
Performance Management

Key performance management activities include:

  • Conducting regular reviews of client feedback and implementing necessary corrective actions.
  • Maintaining a comprehensive perspective to foster success at the company, departmental, and team levels.
Qualifications

Applicants should meet the following criteria:

  • A minimum of 5 years of experience in the industry, with prior management experience preferred.
  • Exceptional organizational, communication, and teamwork skills.
  • Strong planning and strategic thinking abilities.
  • Demonstrated capability as a creative problem solver.