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Service Operations Manager

2 months ago

Lansing, Michigan, United States Applied Innovation Full time
Job Overview

Applied Innovation is on the lookout for a highly capable and self-driven individual to take on the role of Field Service Manager. This full-time position is essential for overseeing operations and ensuring the success of our service team.

Key Responsibilities

The responsibilities of this role encompass, but are not limited to:

  • Leading a dedicated team that manages a diverse range of office equipment under contract with Applied Innovation.
  • Ensuring adequate staffing levels to meet or surpass the company’s response time standards.
  • Collaborating effectively with the sales department to enhance service delivery.
  • Providing team members with the necessary resources and knowledge to achieve their goals.
  • Upholding the company’s reputation through professional interactions.
  • Driving both daily and long-term team success through strategic planning and continuous improvement initiatives.
Performance Management

Key activities include:

  • Conducting regular reviews of client feedback and implementing solutions to address any concerns.
  • Maintaining a comprehensive perspective to ensure the success of the company, department, and team.
Qualifications

To be considered for this position, candidates should possess:

  • A minimum of 5 years of experience in the industry, including prior management roles.
  • Exceptional organizational, communication, and teamwork skills.
  • Strong planning and strategic thinking abilities.
  • A proven track record as a creative problem solver.