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Front Desk Receptionist/Customer Service

1 month ago

Reno, United States Global Partners Full time
Job DescriptionJob Description

Job Title: Front Desk Receptionist/Customer Service

Location: Reno, USA

Company: Global Partners

About Us: Global Partners is a prominent international consultancy firm known for its innovative solutions and unwavering commitment to exceptional service. As we expand our presence in Reno, we are seeking a professional and friendly Front Desk Receptionist/Customer Service representative to join our team. This role is essential in creating a welcoming environment and ensuring high-quality service for our clients and visitors.

Job Description: As a Front Desk Receptionist/Customer Service representative at Global Partners, you will be the first point of contact for clients and visitors. Your role will involve managing front desk operations, addressing customer inquiries, and providing excellent service to ensure a positive experience.

Key Responsibilities:

Front Desk Management:

  • Greet visitors and clients warmly and provide them with accurate information about our services.
  • Manage phone calls, emails, and other communications, directing them to appropriate staff members.
  • Handle check-ins and check-outs, manage appointments, and maintain an organized front desk area.

Customer Service:

  • Address customer inquiries, concerns, and complaints professionally and effectively.
  • Provide information about our products, services, and company policies.
  • Assist with resolving any issues or conflicts to ensure customer satisfaction.

Administrative Support:

  • Perform general office duties such as data entry, filing, and maintaining records.
  • Assist with scheduling meetings and coordinating logistics for events or visitor arrangements.
  • Ensure that the front desk and lobby area are clean, organized, and welcoming at all times.

Team Collaboration:

  • Work closely with team members to support overall office operations and ensure high service standards.
  • Participate in team meetings and training sessions to stay updated on company procedures and policies.
  • Support other departments with administrative tasks and projects as needed.

Qualifications:

  • Previous experience in a receptionist or customer service role is preferred but not required.
  • Excellent communication and interpersonal skills with a focus on providing outstanding service.
  • Proficiency in using office equipment and basic computer systems (e.g., Microsoft Office, phone systems).
  • Strong organizational skills and the ability to manage multiple tasks efficiently.
  • A positive attitude with a commitment to delivering exceptional service and contributing to a team-oriented environment.
  • Flexibility to work various shifts, including evenings and weekends if necessary.
  • High school diploma or equivalent; additional education or certifications in office administration or related fields are a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Convenient Reno location with modern office facilities.
  • Regular team-building activities and social events.

How to Apply: If you are enthusiastic about providing excellent customer service and excited to join a dynamic team at a global consultancy firm, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

Global Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Global Partners and play a key role in delivering exceptional service in Reno