Front Desk Ambassador
6 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Atlantis Casino Resort & Spa. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities:
- Guest Service: Provide personalized attention to guests, responding to their needs and requests in a timely and professional manner.
- Front Desk Operations: Manage guest check-in and check-out processes, including room assignments, key distribution, and payment processing.
- Communication: Effectively communicate with guests, colleagues, and other departments to ensure seamless service delivery.
- Revenue Growth: Identify opportunities to increase hotel revenue through commissionable sales and promotions.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements:
- Customer Service: Provide exceptional customer service, responding to guest needs and requests in a timely and professional manner.
- Communication Skills: Effective communication skills, both written and verbal.
- Problem-Solving: Ability to resolve guest complaints and issues in a fair and professional manner.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Working Conditions:
This role requires the ability to work in a fast-paced environment, with frequent interactions with guests and colleagues. The successful candidate will be able to work effectively in a team environment, with a focus on delivering exceptional guest experiences.
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