Sales Coordinator

3 weeks ago

Hampton, United States Residence Inn Full time
Job DescriptionJob DescriptionLTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTDs growing portfolio of properties, we have an immediate opening for you to join our team as a Sales Coordinator.

** $100 SIGN ON BONUS **


The Sales Coordinator is responsible for supporting the Director of Sales and Marketing and the Catering Managers efforts for the hotel to maximize revenues for both negotiated accounts and events.

The SC responsibilities include clerical, administrative, reporting and client/guest service duties throughout the entire lifecycle of the booking process. The SC serves as a liaison between Sales and hotel operating departments to ensure the most effective and efficient communication process of details to exceed service expectations of our clients.

  • Handle group inquiries, book appointments, rooming lists, meeting details, contracts, BEO, thank you/comments, future/repeat bookings, activity reports, holiday gift cards.
  • Maintain proper marketing collateral and sales kits for customer distribution.
  • Utilize trace systems to fully service the customer from start to finish.
  • View daily inventory screens and availability to properly qualify needs for group base sales strategies.
  • Qualify and book group rooms for business and social events.
  • Follow through and service accounts from beginning to end to ensure exceptional customer service.
  • Maintain filing system of customers/events with running call reports. Tracking all charges and conversations.
  • Ensure contracts are sent to customers within a 24-hour period to clarify all details of functions.
  • Communicate all details of groups and meeting functions in weekly staff meetings.
  • Conduct hotel site tours with prospective clients and walk-ins.
  • Stay abreast of upcoming events and conventions in the area.
  • Establish effective working relationships and communication bridges with various professional organizations as well as those within the same cluster group.
  • Respond to all Requests for Proposals (RFP), Requests for Information (RFI) and Request for Quotes (RFQ) as asked by Sales Managers.
  • Assist in the planning of open house functions for major client generators or guest appreciation to promote the hotel.
  • Submit weekly sales and status reports as requested.
  • Other and all duties, projects, and tasks as assigned by employees manager.
Required Knowledge, Skills and Abilities (KSAs)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

  • Prefer at least one year of hospitality experience.
  • The ability to effectively communicate with guests and coworkers in a friendly and positive manner. Professional, responsive, and a positive work attitude. Approach all encounters in an attentive, friendly and service-oriented manner. Strong verbal skills and the ability to communicate professionally.
  • Work with different levels of management and associates as a team player.
  • Work independently without direct supervision.
  • Show initiative, strive for excellence, accept responsibility and be goal oriented.
  • Must have excellent computer skills with knowledge to create and maintain spreadsheets, reports and work with multiple brand systems.
  • Excellent writing skills including proper spelling, grammar, and punctuation. Attention to detail.
  • Excellent verbal communication skills for both telephone and in-person interaction with clients.
  • Able to multitask and prioritize departmental functions to meet deadlines. Resourceful, flexible, and well organized.
  • Able to maintain filing systems and complex databases.
  • Maintains confidentiality and security of all hotel information and internal documents.
  • Starwood, Delphi or Fosse system knowledge, Microsoft Office knowledge/skills required, prefer excel experience
  • Engagement in Social Media management experience knowledge


LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTDs core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits:

  • Medical, Dental, Vision & 401 (k) with company match
  • Voluntary Short Term
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More


For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.


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