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Service Coordinator

4 months ago

Manassas, United States Titan Mechanical & Plumbing Full time
Job DescriptionJob DescriptionSalary: 45k-60k

Service Coordinator

Titan Mechanical is a HVAC and Mechanical multi-family contractor located in Manassas Park, VA. We are currently looking for a Service Coordinator in our Service department. We are a small company composed of 40+ employees looking to bring aboard a new Service Manager to our team. We are looking for someone who can take on responsibility and properly guide our Service team. 

 

We are looking for a candidate that has strong clerical skills. Meaning, we are looking for someone who has the ability to keep their work space neat, stay on top of service calls, is good with scheduling, and can coordinate warranty calls.

 

We provide our people with the training necessary to thrive, so while HVAC experience would be helpful in this role, it is not required. What we are looking for is someone who can pick things up quickly while staying on task and staying organized.


The hours of operation for this position are Monday through Friday, 7am-330pm. Additionally, the service coordinator is to route calls on the weekend should emergency service needs arise. 

 

Responsibilities: 

  • Ability to multitask: 
    • Can dispatch service technicians, take tickets and calls, answer customer questions over the phone or through emails, handle invoices and pricing, give guidance to field staff and course correct where necessary, manage hiring for new service techs, ensure service techs operate in safe and up to date vehicles, etc. 
  • Ensure tools and uniforms are clean, well kept, and maintained.
  • Ensure vehicle & tool stock levels are optimal.
  • Review reports.
  • Ensure overall quality and safety processes and procedures are in place and followed.
  • Answer technical and logistical questions from field personnel team by phone and in person.
  • Consistently meet with technicians to review, teach, and improve future performance.
  • Determine which callbacks are a priority for a consultation/feedback.
  • Submit any required documentation in a timely manner.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Must be able to lift 50 pounds from ground to waist.
  • Proficient with computers and able to learn company software.
  • Excellent customer service skills.
  • Ability to self-schedule on occasion and work independently as required.

 

 

Requirements:

  • Ability to process and file paperwork in a timely manner
  • Can make phone calls communicating important information to service techs
  • Can make phone calls and speak with the warranty manufacturer for warranty issues
  • Interested in education in the construction field
  • Can prioritize – some jobs require more time and attention than others

Preferred Skills:

  • Proficient in Spanish and English 
  • High school diploma or GED equivalent.
  • 1 – 3 + years work in an office environment scheduling and supervising others
  • OR 1 - 2 + years residential HVAC experience is preferred but not required

 

Benefits after first 90 days:

  • Health/Dental/Vision/Life Insurance
  • Continuing Education assistance
  • 401k w/3.5% company match
  • 2 weeks PTO, front loaded
  • 8 Paid holidays