Support Specialist II
1 month ago
The Support Specialist II - Clinical Services is responsible for the assessment of needs and coordination of treatment services for program participants.
ESSENTIAL RESPONSIBILITIES
- Participates in the intake process by completing initial demographic screening and verifying insurance
- Assists with referrals for crisis support and services
- Provides information, referral, and community connections in person or by phone
- Assists with completion and filing of victim compensation and AHCCCS applications
- Coordinates with outside agencies
- Assists with personal advocacy
- Opens, transfers and closes out client charts
- Works to reengage clients when they are removed or fall off the clinician schedule
- Performs other duties and responsibilities as assigned
WORK HOURS, SCHEDULE & FLEXIBILITY
This position often works weekdays; however there may be some evening or weekend events that will require your attendance in order to best represent the Agency. Some flexibility in scheduling exists, as long as Agency needs are being adequately addressed.
COMMUNICTION AND INTERFACE
- Engage in respectful and ongoing communication and problem solving with others
- Act as a positive and professional ambassador for the Agency both internally and in the greater community
- Excellent written and oral communication skills
- Ability to face adversity, unpopular stands, or engage in tough debates when necessary
PROBLEM SOLVING AND JUDGEMENT
- Follow established procedures while being creative and taking initiative
- Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying
- Must be able to handle all facets of the business both standard and non-standard situations
- Ability to work through translation services if not fluent in a second language
- Must be willing to accept feedback, and respond in professional manner
REQUIREMENTS
- Bachelor's Degree OR 3-5 years of case management experience
- Bilingual preferred, but not necessary
- Strong written, verbal, presentation and communication skills
- Positive attitude, proactive mentality, responsive, and strong work ethic
- Ability to interact effectively in a team setting
- Ability to interact professionally and effectively with victims of crimes and trauma
- Ability to communicate effectively orally and in writing
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