Field Service Technician II

2 months ago

Muncie, United States MUNCIE POWER PRODUCTS INC Full time
Job DescriptionJob Description

At Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage.

Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we’re providing the best for our customers.

WHAT YOU’LL DO

As a field service technician, you will support customers and products Muncie Power manufactures and/or distributes. You provide onsite technical expertise to all Muncie Power personnel and purchasers of Muncie Power products with either verbal or hands-on technical assistance. You will also provide training and troubleshooting support for the end user of Muncie Power products.

  • Utilizing technical and mechanical skills, this position will be tasked to diagnose and repair Muncie Power core line products and related components. The primary focus is on power take-offs, hydraulic pumps, valves, and Cylinders, along with hose & fittings.
  • Assist with testing and review of hydraulic systems
  • Work cross-functionally across the business to provide onsite technical support
  • Review the installation of Muncie Power core line products, assist with testing hydraulic systems, make system adjustments, and correct product issues for existing and prospective customers as required
  • Provide support to outside sales team whenever technical expertise is required
  • Provide training to customers and end users on the proper installation and operation of Muncie Power products
  • Assist with product testing and validation as required
  • Maintain detailed documentation of field service efforts and record calls into the service tracking database
  • Assist warranty team with product analysis and provide input into potential modes of product failures
  • Communicate reoccurring product issues to the engineering team and suppliers as necessary
  • Upload software updates to electro-hydraulic controllers as required
  • Travel as required; approximately 30% in-office and 70% travel
  • Support product application specialists with troubleshooting calls when in the office

YOUR EXPERIENCES & SKILLS

  • High school diploma or equivalent (GED) required
  • Technical, mechanical, and hydraulic experience preferred
  • Applicable technical degree preferred
  • IFPS Hydraulic Specialist/Technician/Mechanic Certification Preferred
  • Familiar with fluid power principles
  • Familiar with electro-hydraulic systems and related components
  • Familiar with and able to service hydraulic equipment and components
  • Can read and interpret technical documentation, diagrams, and schematics
  • Strong communication skills and ability to exercise tact and diplomacy
  • Familiarity with using test instrumentation (data acquisition, multimeters, oscilloscopes, flow meters, vacuum gages, etc.)
  • Basic computer skills and familiarity with Microsoft Word and Excel
  • Familiar with 2D CAD/3D modeling software
  • Ability to read and follow safety rules, maintenance instructions, and service manuals
  • Ability to write field service reports
  • Ability to speak effectively with groups of customers or employees of an organization
  • Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form

BENEFITS

  • Medical, dental, and vision insurance, and zero card
  • Life, death, dismemberment, and dependent insurances
  • Prescription drug programs
  • Telehealth
  • Short-term and long-term disability, and flexible leaves of absence
  • Employee assistance programs
  • 401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
  • 3 weeks of paid time off
  • 9 paid holidays
  • Certified wellness leader

LOCATION: Yorktown, IN

DEPARTMENT: System Design & Field Service

WORK ENVIRONMENT: Mfg./Warehouse

REPORTS TO: Manager of System Design and Field Support

SHIFT TYPE: Monday–Friday

WORKPLACE ARRANGEMENT: On-site

SUPERVISES: N/A

SALARY GRADE: 14

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Muncie Power Products is an Equal Opportunity Employer.

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