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Field Service Engineer I

2 months ago

Muncie, United States MUNCIE POWER PRODUCTS INC Full time
Job DescriptionJob Description

At Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage.

Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we’re providing the best for our customers.

WHAT YOU’LL DO

As a field service engineer, you will be a snow and ice specialist. This position will support customers and products Muncie Power manufactures and/or distributes and provide onsite technical expertise to all Muncie Power personnel and purchasers of MPP products with either verbal or hands-on engineering assistance. This position also provides training and troubleshooting support for the end user of Muncie Power products.

  • Utilizing engineering and fluid power principles, this position will be tasked to diagnose and repair complex electro-hydraulic systems and related components
  • Work cross-functionally across the business to provide onsite technical support
  • Analyze hydraulic systems, make system adjustments, correct product issues, and make application recommendations for existing and prospective customers as required
  • Provide support to outside sales team whenever technical expertise is required
  • Provide training to customers and end users on the proper installation and operation of hydraulic systems and related components
  • Assist with product testing and validation as required
  • Maintain detailed documentation of field service efforts and record calls into the service tracking database
  • Assist warranty team with product analysis and provide input into potential modes of product failures
  • Communicate reoccurring product issues to the engineering team and suppliers as necessary
  • Upload software updates to electro-hydraulic controllers when required.
  • Travel as required; approximately 30% in-office and 70% travel
  • Support product application specialists with troubleshooting calls when in the office

YOUR EXPERIENCES & SKILLS

  • Associate degree (AS) in an engineering-related field or equivalent experience in fluid power-related discipline
  • IFPS Hydraulic Specialist Certification Preferred
  • Must be knowledgeable of fluid power principles and familiar with electro-hydraulic systems and related components
  • Familiar with and able to service hydraulic equipment and components
  • Can read and interpret technical documentation, diagrams, and schematics
  • Strong communication skills and ability to exercise tact and diplomacy
  • Familiarity with using test instrumentation (data acquisition, multimeters, oscilloscopes, flow meters, vacuum gages, etc.)
  • Basic computer skills and familiarity with Microsoft Word and Excel
  • Familiar with 2D CAD/3D modeling software
  • Ability to read and follow safety rules, maintenance instructions, and service manuals
  • Ability to write field service reports
  • Ability to speak effectively before groups of customers or employees of an organization
  • Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form

BENEFITS

  • Medical, dental, and vision insurance, and zero card
  • Life, death, dismemberment, and dependent insurances
  • Prescription drug programs
  • Telehealth
  • Short-term and long-term disability, and flexible leaves of absence
  • Employee assistance programs
  • 401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
  • 3 weeks of paid time off
  • 9 paid holidays
  • Wellness & Engagement

LOCATION: Yorktown, IN

DEPARTMENT: System Design & Field Service

WORK ENVIRONMENT: Mfg./Warehouse

REPORTS TO: Manager of System Design and Field Support

SHIFT TYPE: [Monday–Friday (5-8s)

WORKPLACE ARRANGEMENT: On-site

SUPERVISES: N/A