Desktop Support Analyst
2 months ago
ENVIRONMENT
Information Systems & Services supports over 10,000 desktop workstations. Software standards include but not limited to the latest Microsoft Office Suite Professional, Microsoft Exchange, Microsoft Outlook, productivity software applications and industry standard business applications.
A. Programming Languages and Tools
· SQL, MicroFocus Cobol, PHP, IBI- WebFocus, Oracle SQL ,PeopleTools, Peoplecode, PeopleSoft’s Query Tool, SQR, Business Objects and Crystal Reports, XML, HTML, JAVA, .NET, C#, ESRI Suite, and PowerShell Scripting.
B. Database Management Systems
· Oracle – 3 most recent versions
· MS SQL Server – 2 most recent versions
C. Operating Systems
· UNIX (AIX), LINUX (Redhat), Microsoft Windows 10 or higher, Microsoft Server 2008 or higher, VMWare, Industry Standard Load Balancer, Content Switches.
D. Network
TCP/IP & RFC standards & protocols, Cisco IOS, Cisco 7600 series and ASR 1K routers, OSPF and BGP, Catalyst 45XX - 65XX, Cisco 9000 series switches including multilayer switching, Juniper EX series switches, MX routers and SRX firewalls. Linux (DNS and network monitoring), ASA 5500-x firewalls, VPN (IPSEC and SSL), Wireless LAN controllers 5520s and Cisco Meraki SD-WAN, Solarwinds, Multicast, SNMP, VoIP, SIP, CME, Avaya 8700 Enterprise Series.Section 2, Specification / Scope of Services | Page 2
E. Email
· Microsoft Exchange – 2 most recent versions
· Industry Standard
· Filtering Appliance
F. Hardware
· IBM P9 series servers, Cisco and Dell server platforms, EMC, Cohesity, Pure, NetApp storage, and Citrix Netscaler load balancers.
G. Applications
· Financial, PeopleSoft HRMS, Inventory, Work Order, Wireless, Imaging, Workflow, Internet/Intranet, E-Commerce, Building Permits, Corrections, Utilities Water & Wastewater Billing, Medical/Health Services, Animal Services, Code Enforcement, GIS and Zoning.
H. Mobile Devices
· Android, Apple, Mobile Device Software (MDS)
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