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Desktop Support Staff
4 months ago
Desktop Support Staff
Summary: Desktop Support Staff play a crucial role in providing frontline support to end-users within Miami-Dade County, ensuring that their desktop computers and software function efficiently and that technical issues are promptly resolved.
Responsibilities:
- Provide technical support to end-users, addressing hardware and software issues.
- Install, configure, and troubleshoot desktop computers, peripherals, and software applications.
- Respond to helpdesk requests and resolve technical issues in a timely manner.
- Assist in the maintenance of IT inventory and documentation.
- Collaborate with IT teams to escalate and resolve complex technical problems.
Qualifications:
- High school diploma or equivalent (associate's degree or certifications are a plus).
- Previous experience in desktop support or a related field is preferred.
- Proficiency in operating systems (Windows, macOS) and common office software.
- Strong problem-solving and customer service skills.
- Effective communication and interpersonal abilities.
