:: Desktop Support Specialist

3 weeks ago


Orlando, United States Resource Logistics Full time
Job Title: Desktop Support Specialist

Location: Orlando, FL 32822

Mode : Contract (6+ Months)

Rate - $21/hr on W2 (No Benefits)

Primary Responsibilities: -

Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed

Follow all escalation procedures according to service level agreement

Use remote control tool (Bomgar) to assist end users when needed

Provide an accurate record of each call in incident management tracking tool (Service Now)

Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function

Act as a technical resource to others to resolve problems, issues, errors or related

Anticipate customer needs and proactively identifies solutions

Plan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.

Requirements: -

3 or more years of experience with PC operating systems

3 or more years of experience in a customer service role

3 or more years of Technology Support experience

Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Experience with MS Office (including Word, Excel and PowerPoint) Assets

Information Technology Certifications preferred - Computing Technology Industry Association A+ Certification preferred
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