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Field Service Engineer

4 months ago

Suwanee, United States Civic Minds Full time
Job DescriptionJob Description

Summary/Objective: Purpose of the job.

Under the supervision of the Area Service Manager, the incumbent is responsible for direct company's machine startup, repair service, and/or provides other technical assistance at the customer's facility to ensure customer satisfaction. The incumbent is required to follow the guidelines set forth in the Field Service Engineer Guidelines.

Position Description: Core functions and duties of the position.

  • Adheres to daily schedule provided by Area Service Manager to visit and service customers' machinery.
  • Troubleshoots electrical, hydraulic and mechanical problems leaving the customer with the assurance that the problem has been or will be resolved.
  • For new injection Molding machines: starts up, provides Molding assistance, and gives hands on operator and maintenance training.
  • Responsible for timely and accurate field service report specific to all services on site, problems incurred, safety violations noted, hours and expenses.
  • Responsible for all the proper use and care of all company-issued tooling, property, and proprietary information.
  • Responsible for projecting a positive image to the customer by having a positive attitude, personal appearance, and the highest level of professionalism that must be consistent with company guidelines.
  • Generates clear, concise, accurate and complete field service reports, expense reports, and timely return of those reports to the home office.
  • Schedules time and makes travel arrangements consistent with the department's objectives of controlling costs, and travel and living expenses.
  • Provides temporary phone coverage for technical support and/or manager while there is a vacancy due to vacation and/or illness.
  • Varies Any and all other duties as assigned by the supervisor.

Key Accountabilities:

  • Performance will be measured based on the position accountabilities.
  • Provides onsite machine support via part replacement, troubleshooting, or maintenance of all 5 SDNA brands
  • Accurate service reporting and documentation of all relevant service items per job, customer, machine.

Key Performance Indicators:

  • Overall callbacks per FSE by brand.
  • On time performance of service reporting and expense reporting.

Education And Experience:

Required:

  • Two-year technical degree in the field of electronics, or equivalent experience in the plastics industry.
  • Strong background in electrical, hydraulic, pneumatic and mechanical repair and troubleshooting.
  • Demonstrated field service experience or equivalent experience in the area of troubleshooting and repair of injection Molding machines.
  • Knowledge, skills, abilities, and characteristics which help differentiate superior performance from average performance.
  • Bachelor's degree in a technical field (Preffered).

TRAVEL: Requirement for this position and how much travel is required and to which regions.

  • Must travel extensively to customer locations.
  • Must possess a valid driver's license.
  • Must not have travel restrictions.
  • Up to 90% travel required

WORK SCHEDULE: Amount of hours and days per week required to perform the job functions.

  • Hours Per Day 9HR
  • Hours Per Week - 40-45HR