Field Service Engineer

21 hours ago

Suwanee, Georgia, United States ASM Assembly Systems Full time
Job Description

The Field Service Engineer position at ASM Assembly Systems is responsible for the complete installation, startup, inspection, maintenance, troubleshooting, and repair of company-supplied equipment for various products. This role may involve planning, scheduling, coordinating, cost control, and monitoring work in an advisory capacity to others, as well as supervising company employees in the performance of the work. The engineer is expected to document all job activity and become proficient in basic systems technologies.

Key Responsibilities and Duties
  • Leading complex equipment trial runs, investigative tests, repairs, and overhauls.
  • Experience with networking, SQL databases, and servers.
  • Proven experience and strong affinity for working with software tools.
  • Proven experience analyzing and interpreting large amounts of complex data.
  • Providing complex product and service training to customers.
  • Leading and participating in complex maintenance of tools, test equipment, and documenting all inspections, maintenance, and repair work, and failures.
  • Leading and participating in complex service calls and interfacing with customer personnel to provide quality service and feedback on problem evaluation and resolution.
  • Leading assessment of complex product/equipment performance based on field support data and design modifications or improvements.
  • Performs complex and technically demanding work within technical area.
  • Ability to troubleshoot and consult on potential problems and provide effective solutions in relation to application of concepts, techniques, knowledge, or processes.
  • Successfully demonstrate leading-edge or extensive knowledge in a technical or specialty area.
  • Providing expert advice, training, and technical assistance to support staff, other Field Service team members, and train other employees as needed.
Work Environment

This job operates in a customer factory site or a home or ASM Assembly Systems office environment.

Physical Demands

While performing duties of this job, the employee is required to position oneself to work on equipment at customer sites, which could include bending, standing, lying on the floor, and leaning to access parts of the machine. The employee must also move from one place to another, remain in one position/place for long periods of time, communicate with others, and exchange information. Additionally, the employee may need to lift or move machine parts or other items weighing up to 50 pounds.

Expected Hours of Work

Days and hours of work are typically Monday through Friday, 8:00 to 5:00 p.m. or as assigned by the supervisor based on customer requirements. This position regularly requires overtime and weekend work.

Travel

Extensive international and domestic travel is required (50 - 75% +).

Qualifications and Skills
  • Must be a self-starter with minimal supervision needed.
  • Excellent hands-on skills and ability to navigate through complex problems.
  • Good written and oral communication and interpersonal skills.
  • Strong analytical background.
  • Proficient in Microsoft Office programs.
  • Ability to logically troubleshoot complex hardware, software, application, and process-related issues and convey this information in a way the customer understands.
  • Practical/theoretical in-depth knowledge of PLS/PRS software products.
  • Intermediate to advanced level of experience with the installation, networking, functional use, and troubleshooting of PLS/PRS products.
  • Must be fluent in English, both written and spoken, intermediate to advanced Spanish language skills a plus.
  • Must be able to work overtime and weekends, as needed.
Education and Experience

Bachelor's degree in an engineering discipline (electrical, mechanical, industrial, will consider other engineering disciplines).

Experience within the SMT industry preferred. SW and networking experience required.

Scope and Changes

This Job Description is not intended to include all of the requirements or skills needed for the Field Service Engineer position.

ASM Assembly Systems reserves the right to change job responsibilities/duties or skills needed at any time with or without notice.

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