Field Service Manager

1 day ago


Suwanee, Georgia, United States Hisense USA Full time
Job Overview

Hisense USA is seeking a highly skilled Field Service Manager to build and manage a network of service providers for kitchen appliances and air conditioning products. The ideal candidate will have a strong background in the home appliance industry and experience in managing service providers.

Key Responsibilities
  • Establish and maintain a network of service providers to ensure quick completion of on-site repairs.
  • Develop and implement effective dispatch processes for in-home service.
  • Manage service providers to ensure high-quality repairs and excellent customer satisfaction.
  • Collaborate with trainers to improve service provider skills and knowledge.
  • Continuously improve on-site service processes and repair capabilities to ensure network coverage, repair speed, and reasonable repair costs.
Requirements
  • More than three years of experience in the home appliance industry.
  • More than three years of experience in managing service providers.
  • Ability to travel nationally and internationally.
  • Bilingual in English and Chinese (Mandarin) a plus.
  • Associate's degree or higher preferred.
Company Culture

Hisense USA is an equal opportunity employer and values diversity and inclusion. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants from diverse backgrounds to apply.



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