Program Manager

2 months ago

Baltimore, United States ITS - Internet Testing Systems Full time
Job DescriptionJob Description

Internet Testing Systems (ITS) is seeking a Program Manager/ Client Manager to join our team in Baltimore, MD.  REMOTE Eligible (prefer East Coast time zone).  NO 3rd party resumes will be accepted. 

ITS is a rapidly growing technology company providing cutting-edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out. 

A Program Manager at ITS plays four roles: 

  • Account Manager:   

  • Owns the client relationship with our external customers  

  • Builds and maintains strong, long-lasting customer relationships. 

  • Develops a trusted advisor relationship with customer stakeholders and executive sponsors. 

  • Is adept at communication, negotiation, and remaining calm under pressure 

  • Experience in delivering client-focused solutions based on customer needs. 

  • Is lead for all project requests 

  • Communicates clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. 

  • Business Analyst: 

  • Understands software requests and can evaluate the impact based on the request 

  • Is the liaison between customer and our technical teams to translate business requirements into functional requirements. 

  • Has an analytical mindset, enjoys reviewing software needs, evaluating solution options and making recommendations to further their customers’ testing program 

  • Project Manager: 

  • Owns projects for customer implementations acting as liaison with customer and internal teams 

  • Ensures the timely and successful delivery of our solutions according to customer needs and objectives. 

  • Builds and maintains project plans and reports on project progress to milestones. 

  • Analyzes project interdependencies to effectively structure schedules and resources. 

  • Monitors project progress and recognizes when intervention is necessary to meet productivity, quality, and client-satisfaction goals and objectives. 

  • Has a demonstrated ability to multitask and prioritize diverse tasks. 

  • Operational Manager (handles day-to-day operations of the program) 

  • Coordinates meetings, creates agendas, meeting notes, etc. 

  • Performs program configuration 

  • Performs complex analysis and troubleshooting to resolve problems and issues as they develop, ensuring proper level of timely communication to both internal and external stakeholders. 

  • Provides internal department support including mentoring new or junior staff, improving methodologies and processes, etc. 

Core Skills: 

  • Is bright, dedicated, organized, passionate about technology, and enjoys working with customers and internal teams. 

  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. 

  • Excellent listening, negotiation and presentation skills. 

  • Superior verbal and written communications skills. 

  • Strong emotional intelligence and interpersonal skills. 

  • Strong initiative, attention to detail, and proven execution capabilities. 

  • Proven ability to manage multiple medium to large projects following established processes to deliver against approved estimates for quality, on-time, and on-budget projects. 

  • Ability to perform complex data analysis, research and troubleshooting. 

Required Qualifications: 

  • Bachelor’s degree with a strong technical background or relevant work experience working for a software development team 

  • Technical project management experience (min 5 years) 

  • Client management experience (min 5 years) 

  • Advanced MS Office skills (Word, Excel, PowerPoint) 

Preferred Qualifications: 

  • Technical understanding of API integrations, Microsoft Azure, Amazon Web Services, Akamai CDN 

  • Knowledge or experience in test development and/or test delivery 

  • Project Management Professional (PMP®) certification 

  • Experience with MS-SQL, XML, and HTML 

Benefits: 

  • Remote and hybrid work options 

  • Health, dental, vision, FSA, HSA, disability, and pet insurance  

  • Traditional and Roth 401(k)  

  • Company-paid life, STD, LTD 

  • Student loan assistance  

  • Tuition assistance and certification bonuses 

  • Professional development 

  • Dog-friendly office 

  • Casual working environment 

  • Annual costume contest 

  • Charitable donation matching 

**** 

To be considered: 

  • US applicants only 

  • Direct applicants only – NO THIRD PARTIES 

 **** 

Internet Testing Systems is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. Employees must pass a background and credit check. 

Search words: Client Manager, Account Manager, Testing, Program Manager, Project Manager, Business Analyst, PMP, SQL, Client Management, CDN, API, Software Development 

Powered by JazzHR

RBFEg5zoK7

  • Program Manager

    2 months ago

    Baltimore, United States Johns Hopkins Medicine Full time

    YOU BELONG HERE What Awaits You? Career growth and development Employee and Dependent Tuition Assistance Diverse and collaborative working environment Affordable and comprehensive benefits package Our competitive Benefit Package is designed to support the well-being and financial security of our employees. You can explore the details of our...

  • Program Manager

    3 months ago

    Baltimore, United States Vodastra Full time

    Job DescriptionJob DescriptionJob Summary:The senior program manager plans, organizes, monitors, and oversees one or more strategic projects that are usually very large and complex in scope, budget and team. S/he identifies and requests necessary personnel and financial resources, determining tasks that must be completed, assigning the tasks, delegating...

  • Program Manager

    2 months ago

    Baltimore, Maryland, United States Franklin Templeton Full time

    At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...

  • Program Manager

    1 month ago

    Baltimore, United States Caring Hands Behavioral Health Center Full time

    Job DescriptionJob DescriptionSalary: SalariedCaring Hands Behavioral Health Center is seeking a program manager.  We are looking to hire a Program Manager who will supervise, coordinate and oversee our OMHC and PRP programs. We are looking for highly energetic, motivated individuals who want to work on the frontlines of a growing industry. Qualifications...

  • Program Manager

    1 month ago

    Baltimore, United States Gen3 Technology Consulting Full time

    Job DescriptionJob DescriptionAbout Us:Gen3 Technology Consulting is an SBA-certified Woman-Owned Small Business (WOSB) providing a diverse set of technology services and solutions to federal and commercial clients. Founded in 2017, Gen3 leverages over 25 years of information technology management and leadership experience to help our clients define, plan,...

  • Program Manager

    2 weeks ago

    Baltimore, United States Gen3 Technology Consulting Full time

    Job DescriptionJob DescriptionAbout Us:Gen3 Technology Consulting is an SBA-certified Woman-Owned Small Business (WOSB) providing a diverse set of technology services and solutions to federal and commercial clients. Founded in 2017, Gen3 leverages over 25 years of information technology management and leadership experience to help our clients define, plan,...

  • Program Manager

    5 hours ago

    Baltimore, Maryland, United States Best Buddies Int. Inc Full time

    Job SummaryWe are seeking a highly motivated and dedicated Program Manager to join our team at Best Buddies International Inc. The successful candidate will be responsible for driving our mission forward by engaging with our community and providing support to our volunteers and program participants.Key ResponsibilitiesProgram Development and SupportWork...

  • Program Manager

    2 days ago

    Baltimore, Maryland, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Officer to join our team at InsideHigherEd. The successful candidate will be responsible for providing support and guidance to assigned projects, working closely with the Program Manager and Country Office staff to ensure the effective delivery of services.Key ResponsibilitiesProject...

  • Program Manager

    1 day ago

    Baltimore, Maryland, United States ITS - Internet Testing Systems Full time

    Job Opportunity at ITS - Internet Testing SystemsWe are seeking a highly skilled and experienced Program Manager to join our team at ITS - Internet Testing Systems. As a key member of our organization, you will play a critical role in driving the success of our clients and contributing to the growth and development of our company.Key Responsibilities:Client...

  • Program Manager

    7 days ago

    Baltimore, United States York Telecom Corporation Full time

    Job DescriptionJob DescriptionFor over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver...

  • Program Manager

    1 day ago

    Baltimore, Maryland, United States ITS - Internet Testing Systems Full time

    Job Opportunity at ITS - Internet Testing SystemsWe are seeking a highly skilled and experienced Program Manager to join our team at ITS - Internet Testing Systems. As a key member of our organization, you will play a critical role in driving the success of our clients and contributing to the growth and development of our company.Key Responsibilities:Client...

  • Director Program Management

    3 months ago

    Baltimore, United States Precision Life Sciences Full time

    Job Description: Director of Program ManagementJoin our pioneering team at Client company, a cutting-edge biotechnology company dedicated to revolutionizing healthcare through innovative drug development. At Client company, we are committed to pushing the boundaries of science to address unmet medical needs and improve patient outcomes. Our team is comprised...

  • Director Program Management

    3 months ago

    Baltimore, Maryland, United States Precision Life Sciences Full time

    Job Description: Director of Program ManagementJoin our pioneering team at Client company, a cutting-edge biotechnology company dedicated to revolutionizing healthcare through innovative drug development. At Client company, we are committed to pushing the boundaries of science to address unmet medical needs and improve patient outcomes. Our team is comprised...

  • Director, Program Management

    3 months ago

    Baltimore, United States KBR Full time

    Title: Director, Program Management Around here, we define the future. We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly and safely. KBR is seeking a Program Manager for the Science, Engineering and Operations (SEO) division, who will report to the SEO VP...

  • Program Development Manager

    2 days ago

    Baltimore, Maryland, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Program Manager to join our team at InsideHigherEd. The successful candidate will be responsible for leading, coordinating, and managing multiple strategic initiatives as defined by our leadership team.Key ResponsibilitiesBusiness DevelopmentIdentify and develop new opportunities for growth...

  • Management Trainee Program

    3 weeks ago

    Baltimore, United States Cintas Full time

    Cintas is offering a Management Trainee program to college graduates designed to prepare you for your professional life. We have the same goals. You want an exceptional job, and we want a dedicated employee-partner to join our team and lead our company. Cintas is currently seeking a Management Trainee to participate in an extensive, well-structured training...

  • Management Trainee Program

    3 weeks ago

    Baltimore, United States Cintas Full time

    Cintas is offering a Management Trainee program to college graduates designed to prepare you for your professional life. We have the same goals. You want an exceptional job, and we want a dedicated employee-partner to join our team and lead our company. Cintas is currently seeking a Management Trainee to participate in an extensive, well-structured training...

  • Program/Project Manager

    2 months ago

    Baltimore, United States Navitas Full time

    Job DescriptionJob DescriptionProgram/Project ManagerBaltimore MD(Remote option Available)Navitas Business Consulting is seeking a candidate with at least five years of experience as a business analyst at an organization where IT was the main product/service. Prior experience with eliciting and documenting business processes is required with the added...

  • Sustainability Program Manager

    4 days ago

    Baltimore, Maryland, United States Reduction In Motion Full time

    About UsReduction In Motion is a team of consultants dedicated to implementing waste and sustainability programs. We help companies make a positive impact on their budget, building, and community by reducing waste and promoting environmental sustainability.Our team excels at implementing practical solutions through personalized education, proven best...

  • Nutrition Program Manager

    1 hour ago

    Baltimore, Maryland, United States Total Health Care (MD) Full time

    Job Summary**Reporting to the Chief Medical Officer and/or their designee, the Nutrition Program Manager is responsible for developing and coordinating the nutrition programs for Total Health Care (THC) medical centers.****Key Responsibilities:**Counsels patients concerning health management regimens.Prepares, conducts and coordinates health education...