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Program Manager

2 months ago

Baltimore, Maryland, United States ITS - Internet Testing Systems Full time
Job Opportunity at ITS - Internet Testing Systems

We are seeking a highly skilled and experienced Program Manager to join our team at ITS - Internet Testing Systems. As a key member of our organization, you will play a critical role in driving the success of our clients and contributing to the growth and development of our company.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain strong, long-lasting relationships with our external customers, serving as a trusted advisor and advocate for their needs.
  • Project Management: Oversee the planning, execution, and delivery of projects, ensuring timely and successful completion according to customer objectives.
  • Business Analysis: Analyze software requests, evaluate their impact, and translate business requirements into functional requirements, working closely with technical teams to deliver client-focused solutions.
  • Operational Management: Coordinate meetings, create agendas, and meeting notes, perform program configuration, and provide internal department support, including mentoring and process improvement.
Requirements:
  • Education: Bachelor's degree with a strong technical background or relevant work experience.
  • Technical Project Management Experience: Minimum 5 years of experience in technical project management.
  • Client Management Experience: Minimum 5 years of experience in client management.
  • Technical Skills: Advanced MS Office skills, technical understanding of API integrations, Microsoft Azure, Amazon Web Services, Akamai CDN, knowledge or experience in test development and/or test delivery, and experience with MS-SQL, XML, and HTML.
Preferred Qualifications:
  • Project Management Professional (PMP) Certification: Possession of a PMP certification is highly desirable.
  • Additional Skills: Strong initiative, attention to detail, and proven execution capabilities, ability to perform complex data analysis, research, and troubleshooting, and excellent communication, presentation, and interpersonal skills.
Benefits:
  • Remote and Hybrid Work Options: We offer flexible work arrangements to support work-life balance.
  • Health and Wellness Benefits: Comprehensive health, dental, vision, FSA, HSA, disability, and pet insurance plans.
  • Retirement Plan: Traditional and Roth 401(k) plans with company match.
  • Professional Development: Opportunities for tuition assistance, certification bonuses, and professional growth.
  • Casual and Dog-Friendly Work Environment: Our office is a fun and relaxed space that welcomes dogs.