Reservations Agent- Full Time

2 months ago


Sheboygan, United States Blue Harbor Resort & Conference Center Full time
Job DescriptionJob Description

Job Title: Reservations Agent- Full Time

Reports to: Rooms Division Manager

Job Overview: Answer incoming calls and directing them to guest rooms, staff or departments through the PBX system.

Schedule: Monday-Friday 9am-5pm

Duties

  • Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests.
  • Logs all wake-up call requests
  • Provides information about hotel services to guests.
  • Knows what action to take when an emergency call is required.
  • Keep records of calls received.
  • Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned

Physical Requirements

  • Lift up to 10 lbs.
  • Sit and/or stand long periods.

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