Technical Support

3 weeks ago

Detroit, United States GSK Solutions Full time
Job DescriptionJob DescriptionJob Title: Technical Support - Asset Management Specialist (Onsite)
Location: Detroit, MI
Duration: 1 year with possible extension.
Pay Rate: $28/hr
Client: Detroit Public Schools

Remote or On-site: Candidates MUST be local at time of submission. Hiring manager is not currently interested in candidates who will need to relocate to accept offer. NO REMOTE ONLY OPTION. Position will be fully onsite, M-F (8am-4:30pm).
This is a repost of 133081. Please do NOT submit candidates previously reviewed by the client.
Interview Process: Virtual Interview via MS Teams video. Interviews may be held as soon as Friday, 8/30. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.

Top Skills & Years of Experience:
Associate's degree in information technology, Business Administration, or a related field.
Proven experience in asset management and IT deployment, in an educational or large enterprise setting.
3+ Years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment.
Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
Experience with ITSM/CBDW tools and database management.
Experience with Apple, HP, and Dell products preferred.
Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.
MUST own reliable transportation and a valid driver's license for asset pick-up or deliveries as needed.

Position Summary:
As a key member of the Technology Division's Field Services and Asset Management team, the Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well- organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.

Minimum Qualifications:
Associate degree in information technology, Business Administration, or a related field
Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
Minimum of three (3) years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment.
Experience with Apple, HP, and Dell products preferred.
Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills to interact with various stakeholders.
High attention to detail and commitment to quality.
Experience with ITSM/CBDW tools and database management.
Ability to follow strict procedures and create reports reflecting accurate metrics.
Ability to work well under pressure, meet deadlines, and prioritize requests with professionalism and empathy.
Self-motivated with the ability to work in a fast-moving environment.
Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.
Must own reliable transportation and a valid driver's license for asset pick-up or deliveries as needed.

Essential Functions:
1. Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to maintenance and disposal, ensuring accuracy and efficiency.
2. Assist with coordination of technology deployment of devices to district locations, including scheduling timely delivery of devices to schools.
3. Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology.
4. Support warehouse upkeep and maintenance of warehouse/vault, including the staging and labeling of bays and shelves, to support organizational efficiency and accessibility.

Asset Management and Deployment Specialist - Contractor
5. Provide best-in-class service experience by addressing concerns and inquiries timely and accurately.
6. Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes.
7. Maintain accurate and up-to-date records of all devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating district inventory.
8. Troubleshoot and resolve order, warranty, or delivery issues with colleagues, vendors, and carriers.
9. Assist with coordination and scheduling of physical inventory or technology audits, including providing up-to-date inventory data such as lost and stolen or damaged device reports or targeted inventory reporting.
10. Manage stock inventory tightly to ensure items are readily available for deployment.
11. Strictly follow all warehouse guidelines for safety as well as ensure assets are organized and stored securely daily.
12. Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management.
13. Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders; exemplify and model the core values of the district in all interactions.
14. Other duties as assigned by Supervisor.

Security Clearance:
External Applicants
In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a
Detroit Public Schools Community District criminal background check including fingerprinting.
Information regarding required background checks will be shared at the point of hire.

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