Customer Service Manager

2 months ago


High Point, United States Vomela Specialty Company Full time
Job DescriptionJob Description

JOB SUMMARY

Acts as a liaison between customer and sales or production departments both here and in other manufacturing facilities. Supports the Sales Department with administrative duties, estimate and order processing and direct customer communication to plan/expedite/coordinate the proper flow of information to and from Vomela and the client. Receives customer inquiries concerning prospective, current, and past orders.


DUTIES & RESPONSIBILITIES

  • Assist in project coordination of designated accounts and customers on a daily basis.
  • Talk with customers by phone or in person about project requirements.
  • Coordinates, maintains, and updates customer files.
  • Coordinates with the shipping department to ensure all shipments are made on time and accurately. Provide customer shipment confirmation
  • Receives, researches, and handles customer problems or inquiries; contacts various support departments, obtains and relays information to customers and appropriate personnel involved with delivery schedules, carriers, partial orders, dates of expected shipments, etc. Follows up on discrepancies and initiates resolutions.
  • Support the Sales Department with order data processing; enter sales orders and job numbers into company ERP system and distribute paper work as necessary
  • Perform administrative duties including typing, making travel arrangements, and maintaining vendor services (telephone system, janitorial services, and all office machines). Communicate directly with appropriate vendors when necessary.
  • Prepare and generate the weekly inventory reports and inventory tracking of assigned programs. Monitor assigned inventory as required. Assist in corporate inventory counts.
  • Initiates inventory tracking and order tracking as required for assigned accounts.
  • Type correspondence, quotes, and forms as needed.
  • Maintain internal telephone/address lists, corporate brochure materials
  • Other duties as assigned

CRITICAL SKILLS & EXPERIENCE

PHYSICAL DEMANDS


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