Customer Service Representative
3 weeks ago
The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and special pick ups are completed daily. Provide timely and accurate information regarding missed stops or other customer concerns. Generate call-in work orders for drivers. Download, distribute and answer all customer inquiries received via email. Take web request and process payments by phone. Process customer payments via internet and take cash payments as needed. Enter new subscription residential accounts into system. Run credit checks on new customers. Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. Key all new/cancelled accounts into Tower system and verify in system. Scan all contracts into system and maintain records of them. Assist in completing the Affirmative Action log for all applicants. Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. May provide back up assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Requirements: High School Diploma or GED. One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns. Ability to work in fast-paced environment, meet time deadlines and perform under pressure. Possess good organizational skills and record keeping skills. Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and Excel. Good problem solving ability. Excellent data entry skills. Physical/Mental Demands: Ability to stand, sit, walk, use hands and fingers, talk and hear. Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: Work in indoor office environment 95% of the time. Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr
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Customer Service Representative
2 months ago
High Point, United States The LaSalle Group Full timeAre you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team. The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients...
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Customer Service Representative
2 weeks ago
High Point, United States The LaSalle Group Full timeAre you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team. This role is fully remote! The Customer Service Representative will serve as a point of contact by answering incoming calls...
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Customer Service Representative
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Customer Service Representative
2 months ago
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Customer Service Representative
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High Point, United States Nothing Bundt Cakes Full timeBenefits: Company parties Employee discounts Free uniforms COMPANY AND CULTURE:At Nothing Bundt Cakes, the Guest Services Representative, also referred to as Joy Creator (JC), sweetens up the place, setting the mood and making a stop in the bakery an Guest Service, Customer Service, Representative, Guest, Service, Bakery, Restaurant
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Customer Service Representative
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High Point, United States Compunnel Full timeDescription Job Responsibilities: Provides a variety of customer service, support, and technical guidance to internal and external customers, including solving problems, researching complex information, and building customer relationships. Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s...
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Customer Service Representative
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Customer Service Representative
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High Point, North Carolina, United States Insight Global Full timeJob OverviewAt Insight Global, we are seeking a highly skilled and customer-focused Benefits Support Advocate to join our team. As a Benefits Support Advocate, you will play a critical role in delivering exceptional customer service and support to our clients and their employees.Key ResponsibilitiesCustomer Service: Answer incoming calls and chats from...
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Customer Service Representative
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High Point, North Carolina, United States Jeff Fuller - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.ResponsibilitiesCustomer Service: Establish and maintain strong relationships with our clients, providing...
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Customer Service Representative
3 months ago
High Point, United States Navy Times Full timeCustomer Service Representative (Loan Consultant I) At a glance Location: US-NC-High Point, NC Posted: 03/03/2022 Closing: 04/02/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their...
