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Customer Service Representative
2 months ago
At Insight Global, we are seeking a highly skilled and customer-focused Benefits Support Advocate to join our team. As a Benefits Support Advocate, you will play a critical role in delivering exceptional customer service and support to our clients and their employees.
Key Responsibilities- Customer Service: Answer incoming calls and chats from customers about their employer's benefits plans, providing education and guidance on benefits, systems, and related processes.
- Benefits Administration: Process enrollment-related transactions, take ownership of issues through resolution, and document information into a client system to track customer interactions and solutions.
- Communication: Advocate for employees on the phone, collect information to authenticate calls, and reference client call guides to ensure accurate and timely support.
- Case Management: Create cases for new callers and log information, ensuring that customer issues are resolved efficiently and effectively.
- Experience: 1-year call center customer service experience (high volume environment) or hospitality/retail customer service experience.
- Technical Skills: Windows 10, Microsoft Office, and computer literacy.
- Education: High School degree.
- Soft Skills: Positive attitude, effective communication, strong problem-solving skills, and a customer-first mentality.
