Director, Project Management Office

2 months ago

Plano, United States Catalyst Health Group Full time
Job DescriptionJob Description

Role and Responsibilities

The Director of the Project Management Office (PMO) in a healthcare setting plays a critical role in overseeing project management activities. This involves coordinating with various stakeholders, including medical professionals, administrative staff, and external partners. The Director drives the successful delivery of projects that can range from implementing new healthcare technologies to improving patient care processes. The Director will develop team culture to support organizational core values.

Core Functions

  • Oversees the Project Management Office, ensuring that it aligns with the organization's strategic objectives.
  • Works with executive leadership and other peers for strategy development, execution planning, and reporting.
  • Involves setting, maintaining, and ensuring standards for project management across the company.
  • Fosters a framework that allows for consistent project delivery, budget adherence, and resource allocation, the PMO Director enhances the organization's capacity to fulfill its goals efficiently.
  • Collaborating with various departments to streamline processes and improve project outcomes is a fundamental aspect of this position.
  • Ensures that the project management team is equipped with the tools and methodologies necessary to drive successful project completion and contribute to the overall growth and effectiveness of the organization.
  • Oversee the development and implementation of project management methodologies, standards, and tools to ensure projects are delivered on time, within budget, and to the specified quality standards.
  • Lead the PMO team, including hiring, training, and performance management, to build a high-performing team capable of supporting the organization's project portfolio.
  • Facilitate the prioritization and selection of projects in alignment with the organization's strategic objectives, ensuring resources are allocated efficiently.
  • Monitor and report on the progress of projects across the organization, providing executive leadership with insights into potential risks, delays, or budget overruns.
  • Establish and maintain relationships with key stakeholders, including department heads and external partners, to ensure alignment and support for project objectives.
  • Implement risk management practices to identify, assess, and mitigate risks that could impact project success, ensuring initiative-taking measures are in place.
  • Champion the adoption of project management best practices across the organization, providing training and support to project managers and teams.
  • Conduct post-project evaluations to capture lessons learned and integrate findings into future project planning and execution processes.
  • Leads departmental projects and aids in larger scale project planning.
  • Periodically reviews the policies and procedures and makes recommendations for revisions. Monitors that staff comply with the established written policies and procedures.
  • Collaborate with team to plan, direct, and coordinate operational activities.
  • Oversees management of day-to-day activities in PMO to ensure organization goals and requirements are met.
  • Provides input on developing departmental budget.
  • Recommends hiring and separation requests.
  • Constructs action plans for nonperformance issues.
  • Communicating goal results and key performance indicators to direct reports.
  • Assists in coordinating company-wide process improvement programs.
  • Communicate with clients, third party vendors, and partner relationships.
  • Function as subject matter expert for project management solutions in collaboration with organizational and cross functional teams.
  • Professionally always represent the organization; support the mission, goals, and objectives; participate as a 'team player," supporting other managers; set an example of high personal and professional conduct for employees and others.
  • Performs other related duties as assigned.

Qualifications and Education Requirements

  • Bachelor's degree or relevant professional experience, PMP certification required.
  • Expressing the importance of leadership capabilities in this role working cross functionally with peers across the businesses.
  • Strong knowledge of financial principles related to capital vs operating expense required.
  • Has held a leadership position in PM, but ideally has held other positions in product, services and other disciplines.
  • Experience in project management, various EHR systems, product development, and physician relations.
  • Proven track record of successful project management.
  • Preferred 5 years' experience in healthcare.
  • Knowledge of regulatory/accreditation requirements and standards (TDI, DOL/ERISA, HIPAA, NCQA, URAC, CMS).
  • Strong budget management to minimize project cost overruns.
  • Value relationships; demonstrate professional respect and innovative mindset.
  • Confident working with healthcare professionals.
  • Exercise judgment to problem solve when the answer is not readily apparent.
  • Approach problem solving involves systems thinking - understanding how the process works and how people are impacted by your decisions.
  • Effective communication skills - understanding the need to be inclusive for effective results; communicating effectively with both day-to-day operational resources and executive management.
  • Effectiveness in communication style (written and verbal), with proven ability to positively influence behavior toward a positive outcome.
  • Understand sense of urgency, fast-paced and multi-tasking environment, strong organizational skills.
  • Willingness and ability to attend after-hour business meetings as needed.
  • Proficient in computer and software programs (e.g., Microsoft Word, Excel).
  • Self-motivated with the ability to work independently, as well as within a team environment.
  • Proficient in data analysis, error discovery and resolution.
  • Ability to adapt and quickly learn.
  • Positive, service-oriented attitude. High level of integrity.
  • Ability to coordinate multiple activities and work closely across all departments.

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