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Providence, United States Infrahire Full time
Job DescriptionJob Description

- Schedule and manage service technicians on a daily basis
- Respond professionally to service related calls and customer concerns
- Prepare and follow up on quotations for service related projects
- Handle daily invoicing and manage ongoing service and installation jobs
- Coordinate with parts department to ensure technicians have necessary supplies
- Input service data into business operating systems
- Oversee department goals and performance, provide direction and evaluation
- Supervise team according to company policies and laws, including hiring, training, and performance assessment
- Strive to grow the service department business and maintain productivity
- Foster a positive team culture and encourage synergy
- Set and reassess yearly work goals
- Proficient in computer usage, including Microsoft Office applications and database systems
- Possess time management skills, basic mechanical and technical aptitude
- Able to handle high pressure situations and adapt to changes
- Must possess leadership skills, able to oversee a technical workforce
- Able to exert up to 50 lbs. of force occasionally and sit for extended periods
- Job functions require frequent talking, walking, standing, and hearing
- Must have visual acuity to perform computer work, equipment inspection, data management, and operate forklift
- Able to perform physical activities such as bending, stooping, reaching, climbing, lifting, and pushing
- Able to work in non-climate-controlled environments, around moving parts, driving, and loud noise levels
- Able to travel locally and long distance as needed
- Bachelor's degree or minimum of 5 - 7 years of service and management experience required
- Must be able to wear proper PPE (personal protective equipment) as needed.