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Part-Time Customer Service Representative
3 months ago
COME JOIN OUR TEAM
Premium Waters, Inc. is a rapidly growing water delivery and water services company. We are currently seeking a highly motivated, self-directed Part-Time Customer Service Representative to join our team in New Berlin, WI Flexible daytime schedule Responsibilities include sales, service, and billing support to all external & internal commercial and residential customers out of the SE Wisconsin branches in an inbound call center setting.
Essential Job Duties:
- Handle inbound sales, service and billing inquiries pertaining to water, coffee and filtration products and services. This is in an inbound call center setting and includes assisting walk-in customers and handling email/phone/fax and internal requests.
- Troubleshoot water coolers, coffee brewers, POU filtration units for immediate repair or schedules service within a 24-hour timeframe utilizing resources provided.
- Review and handle billing questions, disputes, and collections status inquiries. This requires requesting payment and updating account records on customer accounts for proper internal account handling and progression.
- Up-sells & cross-sells all available products at every opportunity which include all sales, service and billing calls.
- Maintains a consistent and high level of world class customer service to all internal and external customers.
- Maintains accurate order entry and documentation for all accounts handled.
- Responds to customer complaints via phone, email or fax or properly refers customers to the appropriate source.
- Monitors and communicates market trends and issues to the team & leadership.
- Maintains communication with other departments, i.e. billing/collections, RSR’s and managers, to apprise them of activity and to remain aware of factors affecting orders.
- Maintains files or folders and remains aware of pertinent updated information related to 5-gallon coolers, P.O.U. Coffee Equipment, PET products, quality issues, and the competition, to have available for customer inquiries.
Skill Requirements:
- High School or GED, plus 2 years related experience
- Excellent oral/written communication skills
- Ability to multi-task and strong attention to detail
- Microsoft Office Proficiency
- Very adaptable – responds effectively to changes in situation or information
Premium Waters, Inc. is an Equal Employment Employer
