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Helpdesk Support, Tier 1

2 months ago

Santa Ana, United States Irvine Technology Corporation Full time
Job DescriptionJob Description

Helpdesk Support, Tier 1 (Remote)

We have an immediate need for a contract Helpdesk Support, Tier 1 to join a leading distributor of best-in-class construction materials. The Helpdesk Support (Tier 1) will be responsible for resolving level 1 end users issues spanning across email accounts, password resets, MFA, etc.

Location: Santa Ana, CA (Remote) – Must work 8am-5pm Eastern Time Zone hours

This job expects to pay about $20 - 25 per hour plus benefits.

What You Will Do:

  • User account management including email issues, password resets, setting up MFA, etc.
  • Manage Tier 1 Helpdesk tickets in a timely manner
  • Respond to end user issues via phone, email and computer chat
  • Work within ticketing system to create detailed work logs and technical documentation.
  • Run diagnostics to resolve end user reported issues
  • Escalate issues to Tier 2 as needed
  • Install, make changes and repair computer hardware and software
  • Follow-up with end users to ensure issues are resolved

What Gets You The Job:

  • 2+ years of experience working in an IT Helpdesk Tier 1 position.
  • Excellent oral communication skills
  • Must be detailed oriented with the ability to develop detailed notes on tickets
  • Highly organized with the proven ability to keep Helpdesk tickets in order
  • Ability to diagnose and resolve basic computer technical issues
  • Prior experience resetting passwords in Azure is a plus
  • Prior experience with Zendesk is a plus

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development Join us. Let us catapult your career

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.