IT Field Support Technician I

2 weeks ago

Santa Ana, United States TechMD Full time

At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
 

Position Overview

The IT Field Support Technician I primary responsibility is to resolve tickets onsite as assigned and planned out by the Dispatcher.   This is including but not limited to troubleshooting, coordinating and communication with customer points of contact while onsite or remote. At times they will work assigned tickets from the remote ticket queue as directed. A successful IT Field Support Technician works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and provide the best customer experience possible while onsite. The ideal candidate is highly focused, comfortable in a fast-paced environment, and has excellent listening and critical thinking skills.

Primary Responsibilities

  • Works tickets in order of assignment and plan by the Dispatcher. ·         
  • Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer
  • Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
  •  Communicates effectively with all necessary team members to resolve issues in a timely manner.
  • Works closely with teammates and customers to relay critical information to and from technicians and customers.
  • Follows all Standard Operating Procedures for position, function, and TechMD
  •  Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
  •  Follows development plan as outlined by leadership.
  •  Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
  • ​ Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned.
Requirements

•         Must have 1-3 years’ experience in a similar position.
•         Must have Entry Level understanding of business systems and networking.
•         Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
•         Must demonstrate excellent customer service skills.
•         Strong telephone and verbal communication skills are a must.
•         Must thrive in a team environment and demonstrate effective team interaction.
•         Must demonstrate the ability to effectively work independently.
•         Must have strong organizational, priority and time management skills with the ability to multi-task.
•         Must own reliable means of transportation.
• Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy

  • IT Field Support Technician I

    1 week ago

    Santa Ana, CA, United States TechMD Full time

    Job DescriptionJob DescriptionAt TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get...

  • Field Soils Technician

    4 weeks ago

    Santa Ana, United States Essel Full time

    Responsibilities include: Provide grading observations. Provide compaction testing on soils, aggregates and asphalt. Provide special inspections per additional inspection certifications in accordance with approved project documents. Document project grading activities. Provide sampling and Quality Control of concrete and/or grout. RequirementsRequired...

  • Field Service Technician I

    4 weeks ago

    Santa Fe Springs, United States Airgas Full time

    R10060098 Field Service Technician I (Open) Location: Santa Fe Springs, CA - Dice Rd - Filling industrial How will you CONTRIBUTE and GROW? Position: Field Service Technician Location: Santa Fe Springs, CA Target Hourly Range: $30.00 - $33.50 (DOE) Cryogenic Technician will assist in the installation and repair of high pressure cylinder piping systems,...

  • Pharmacy Technician I Position

    7 days ago

    Santa Ana, California, United States University of California, Irvine Full time

    Are you passionate about delivering exceptional patient care and working in a dynamic healthcare environment? As a Pharmacy Technician at the University of California, Irvine (UCI), you will play a vital role in supporting our pharmacy team and contributing to the health and well-being of our patients.Job SummaryThe Pharmacy Technician will work under the...

  • Field Technician

    2 weeks ago

    Santa Maria, United States Essintial Enterprise Solutions Full time

    Job Type Part-time Description Job Title: Field Technician Job Type: Full-time Location: [Insert location] We are seeking a skilled Field Technician to join our team. The ideal candidate will be responsible for providing on-site support to our clients and customers. The Field Technician will be responsible for troubleshooting, repairing, and maintaining...

  • Field Technician

    4 weeks ago

    Santa Maria, United States Essintial Enterprise Solutions Full time

    Job Type Part-time Description Job Title: Field Technician Job Type: Full-time Location: [Insert location] We are seeking a skilled Field Technician to join our team. The ideal candidate will be responsible for providing on-site support to our clients and customers. The Field Technician will be responsible for troubleshooting, repairing, and maintaining...

  • IT Technician Level I

    3 hours ago

    Santa Ana, United States Think Together Full time

    IT Technician Level 1Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We’re one of California’s largest nonprofits working in school districts from San Diego to San Francisco. Whether you’re interested in early learning, elementary, middle or high...

  • Diesel Mechanic

    4 weeks ago

    Santa Ana, United States National Express LLC Full time

    Diagnoses malfunctions and performs vehicle repairs (e.g. adjust/test steering, electrical, cooling, lubricating, braking systems, drive trains, suspensions, power steering units, clutches, transmissions and oil, temperature, gas regulating component Diesel Mechanic, Technician, Diesel Technician, Fleet Mechanic, Diesel, Mechanic, Automotive, Transportation

  • Quality Technician

    11 hours ago

    Santa Ana, United States Behr Process Corporation Full time

    Test and analyze every batch of product for quality conformance, making adjustments as requiredPerform quality checks of bulk liquid raw materialsMaintain adequate records and information on products and raw materialsPrepare, test and compare experimental samplesProvide and maintain accurate data and records for raw material evaluations, new product projects...

  • Field Technician

    3 weeks ago

    Santa Maria, CA, United States Essintial Enterprise Solutions Full time

    Job Type Part-time Description Job Title: Field Technician Job Type: Full-time Location: [Insert location] We are seeking a skilled Field Technician to join our team. The ideal candidate will be responsible for providing on-site support to our clients and customers. The Field Technician will be responsible for troubleshooting, repairing, and...

  • Field Support Technician

    3 weeks ago

    Santa Clara, United States HCLTech Full time

    As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer facing end-user support that includes:Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related...

  • Field Support Technician

    4 days ago

    Santa Clara, United States HCLTech Full time

    As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer facing end-user support that includes:Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related...

  • Building Automation Technician

    2 weeks ago

    Santa Clara, United States Field Talent Full time

    The Building Automations Technician will lead the development, installation, and commissioning of database programming and custom graphics for Building Management Systems (BMS) on assigned projects. This role requires expertise in system software, network troubleshooting, and coordination with project teams to ensure successful project completion. The...

  • Building Automation Technician

    2 days ago

    Santa Clara, United States Field Talent Full time

    The Building Automations Technician will lead the development, installation, and commissioning of database programming and custom graphics for Building Management Systems (BMS) on assigned projects. This role requires expertise in system software, network troubleshooting, and coordination with project teams to ensure successful project completion. The...

  • Support Technician I

    3 weeks ago

    Santa Clara, United States Anatomage Full time

    Who is Anatomage? Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries. About the Role As Anatomage has successfully adapted to the pandemic, we have...

  • Maintenance and Repair Technician

    5 days ago

    Santa Ana, California, United States TalentCORE, Inc. Full time

    Job SummaryA skilled Maintenance and Repair Technician is needed to maintain and repair manufacturing equipment and machinery with a focus on Electronic Components. This long-term opportunity involves working with electrical and electronic systems, troubleshooting complex issues, and performing repairs.

  • Planning Technician I/II

    1 week ago

    Santa Barbara, United States City of Santa Barbara, CA Full time

    Salary : $77,880.14 - $94,663.40 Annually Location : Santa Barbara, CA Job Type: Full-time Classified Job Number: 2025-00016-1500-CD-CL Department: Community Development Division: CD - Zoning, Info, and Enforcement Opening Date: 02/04/2025 Closing Date: 2/21/2025 5:30 PM Pacific DESCRIPTION PLANNING TECHNICIAN I - $71,906 to $87,403 AnnuallyPLANNING...

  • Field Services Technician

    3 days ago

    Santa Rosa, California, United States Ensign Services Full time

    About the Job:We are seeking a highly skilled IT Field Resource to join our team. As a key member of our organization, you will be responsible for performing IT-related duties on a professional level while working closely with our nursing homes in the markets to ensure system operations are fully functional. The ideal candidate will possess an Associate's or...

  • Customer Support Representative

    2 weeks ago

    Santa Ana, United States InMode Aesthetic Solutions Full time

    Job Description Job Description Position: Technical Support Representative (Electronic/ Electro-mechanical, not IT) Department: Service Location: Irvine, CA Company summary: InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company...

  • HCLTech | Field Support Technician

    4 weeks ago

    santa clara, United States HCLTech Full time

    As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer facing end-user support that includes:Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related...