IT Field Support Technician I

3 weeks ago


Santa Ana, United States TechMD Full time $23 - $26
Job DescriptionJob DescriptionAt TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
 

Position Overview

The IT Field Support Technician I primary responsibility is to resolve tickets onsite as assigned and planned out by the Dispatcher.   This is including but not limited to troubleshooting, coordinating and communication with customer points of contact while onsite or remote. At times they will work assigned tickets from the remote ticket queue as directed. A successful IT Field Support Technician works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and provide the best customer experience possible while onsite. The ideal candidate is highly focused, comfortable in a fast-paced environment, and has excellent listening and critical thinking skills.

Primary Responsibilities

  • Works tickets in order of assignment and plan by the Dispatcher. ·         
  • Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer
  • Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
  •  Communicates effectively with all necessary team members to resolve issues in a timely manner.
  • Works closely with teammates and customers to relay critical information to and from technicians and customers.
  • Follows all Standard Operating Procedures for position, function, and TechMD
  •  Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
  •  Follows development plan as outlined by leadership.
  •  Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
  • ​ Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned.

Requirements

•         Must have 1-3 years’ experience in a similar position.
•         Must have Entry Level understanding of business systems and networking.
•         Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
•         Must demonstrate excellent customer service skills.
•         Strong telephone and verbal communication skills are a must.
•         Must thrive in a team environment and demonstrate effective team interaction.
•         Must demonstrate the ability to effectively work independently.
•         Must have strong organizational, priority and time management skills with the ability to multi-task.
•         Must own reliable means of transportation.
•         Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy 

Powered by JazzHR

W9sRp1tC6p



  • Santa Ana, United States TechMD Full time

    At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through...


  • Santa Ana, United States TechMD Full time

    At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through...


  • Santa Ana, United States QE Solar Full time

    Job DescriptionJob DescriptionAs a Solar Field Technician at QE Solar, you are responsible for providing ongoing field services support to multiple solar, battery storage (BESS) or other renewable energy systems on a continual/on-demand basis in order to optimize equipment performance, troubleshoot/resolve equipment issues, support emergency repairs and...

  • Level I Technician

    2 months ago


    Santa Ana, United States IT Proactive Full time

    Job DescriptionJob DescriptionSalary: $42-$63K/yr. DOEResponsibilities:Service Desk:• Troubleshoot, update, resolve and close trouble tickets• Quickly prioritize tasks based on operational impact• Create detailed notes of ticket activities• Maintain a record of time spent on a per ticket basis• Maintain SLA times as specified per client contract•...


  • Santa Ana, United States QE Solar Full time

    Job DescriptionJob DescriptionAs a Solar Field Technician at QE Solar, you are responsible for providing ongoing field services support to multiple solar, battery storage (BESS) or other renewable energy systems on a continual/on-demand basis in order to optimize equipment performance, troubleshoot/resolve equipment issues, support emergency repairs and...


  • Santa Ana, United States Aditi Consulting Full time

    Summary: Looking for experienced Desktop Technician to support end users and MUST HAVE VIP experience and great customer service skills. Must have reliable transportation. Must have corporate Desktop support experience troubleshooting hardware and software issues. This role will be 100% Deskside support on site. This is NOT a Service Desk(call center)...


  • Santa Ana, United States EnergyAid Full time $25 - $42

    Solar O&M - Sr. Field Service TechnicianJob Description: The Sr. Field Service Technician is responsible for the quality and completion of all service work. Additionally, the Sr. Field Service Technician performs advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Service team...


  • Santa Ana, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Position OverviewThe Certified Phlebotomy Technician I is responsible for adhering to established protocols in the collection of biological specimens. This role involves accurately identifying patients, performing specimen collection, and ensuring proper labeling and transportation of samples. The technician will collect blood specimens through both venous...


  • Santa Ana, United States Essel Full time

    Job DescriptionJob DescriptionResponsibilities include:Provide grading observations.Provide compaction testing on soils, aggregates and asphalt.Provide special inspections per additional inspection certifications in accordance with approved project documents.Document project grading activities.Provide sampling and Quality Control of concrete and/or...

  • Field Soils Technician

    3 months ago


    Santa Ana, United States Essel Full time

    Job DescriptionJob DescriptionResponsibilities include:Provide grading observations.Provide compaction testing on soils, aggregates and asphalt.Provide special inspections per additional inspection certifications in accordance with approved project documents.Document project grading activities.Provide sampling and Quality Control of concrete and/or...


  • Santa Ana, California, United States ADVANCED CABLE AND COMMUNICATIONS I Full time

    Job OverviewPosition: Structured Cabling TechnicianEntry-Level Technician: No prior experience required. Comprehensive training provided on-site.Intermediate Technician: One position available.Advanced Technician: One position available.Key Responsibilities- Installing and managing cabling systems.- Supporting and maintaining cable infrastructure.-...


  • Santa Ana, California, United States United Therapy Center Full time

    Behavior Support Technician at United Therapy CenterUnited Therapy Center is in search of dedicated Behavior Support Technicians committed to providing Applied Behavior Analysis (ABA) services to individuals with developmental challenges, especially those on the Autism Spectrum.As a Behavior Technician, you will play a vital role in helping children and...


  • Santa Ana, California, United States Essel Full time

    Job SummaryWe are seeking a highly skilled Soil Quality Specialist to join our team at Essel. As a key member of our geotechnical team, you will be responsible for providing expert technical support and services related to soil quality and geotechnical engineering.Key ResponsibilitiesConduct on-site soil observations and provide detailed reports on soil...


  • Santa Ana, California, United States Top Fortune 100 Company Full time

    Position OverviewJoin a leading organization as a Field Service Technician specializing in ATM and retail point of sale (POS) equipment. This entry-level role is perfect for individuals eager to develop their technical skills in a dynamic service environment.Key ResponsibilitiesConduct maintenance and repairs on ATMs and related equipment, ensuring optimal...


  • Santa Ana, United States Goodwill Industries of Orange County CA Full time

    Job DescriptionJob DescriptionDo you have a heart for service and a desire to work with meaning and purpose? Join the Goodwill of OC Team to help positively impact lives. You'll work directly with adults with disabilities to help them thrive in the workplace!PURPOSE OF POSITION:To provide supervision, training, and support to adults with disabilities in...


  • Santa Ana, United States The Edge Treatment Center Full time

    About Us: Our Sober Living and Mental Health Housing supports some of the leading SUD and Mental Health outpatient centers in Orange County. We pride ourselves on providing not just the housing but the support for people looking to change their lives. Our Male Houses are conveniently located throughout Orange County and provide a supportive and independent...


  • Santa Ana, United States The Edge Treatment Center Full time

    About Us: Our Sober Living and Mental Health Housing supports some of the leading SUD and Mental Health outpatient centers in Orange County. We pride ourselves on providing not just the housing but the support for people looking to change their lives. Our Male Houses are conveniently located throughout Orange County and provide a supportive and independent...


  • Santa Ana, United States Deploy HR -Oxnard Full time $21 - $23

    Job DescriptionJob Description[1-3 Years Experience In Laboratory Environment] REQUIREDLocation: Santa Ana CACompany: TEC WestJob Type: Full-Time/Temp-HirePay Rate: $21.00-$23.00 Per HourShift: Night Shift/6:00PM to 2:30AM**Summary/Objective:**TEC WEST is seeking a dedicated and detail-oriented Quality Control Technician I (QC Tech I) to join our team. As an...


  • Santa Ana, United States Pan American Properties Full time

    Job DescriptionJob Description***All skill levels encouraged to apply, along with individuals who have specialty skills - competitive hourly rate provided, commensurate with individual skill level or specialty skillsets. We are looking hard working, dedicated team players - so whether you are entry-level or a master of a specific skillset (or a variety of...


  • Santa Ana, United States Pan American Properties Full time

    Job DescriptionJob Description***All skill levels encouraged to apply, along with individuals who have specialty skills - competitive hourly rate provided, commensurate with individual skill level or specialty skillsets. We are looking hard working, dedicated team players - so whether you are entry-level or a master of a specific skillset (or a variety of...