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Helpdesk/End Use Support Tech

3 months ago

Santa Fe, United States ATA Services Inc Full time
Job DescriptionJob Description

ATA Services, Inc. is currently seeking to hire an experienced Helpdesk/End Use Support Tech to work on a temporary assignment with the State of New Mexico General Services Division. This position is NOT remote and is in Santa Fe.

  • Start Date: ASAP
  • Pay Rate: $25.00 - $32.50 per hour (DOE) – weekly pay
  • Schedule: 8AM to 5 PM, Monday to Friday, at the located at
  • Location: 2542 Cerrillos Rd, T-187 (West Campus) Santa Fe, NM.

The employee will be responsible for providing 1st level help desk support, which includes, but is not limited to, the following tasks:

  • Troubleshooting Computer Workstation Issues:
    1. Diagnose and resolve hardware and software issues on user workstations.
    2. Assist with the installation and configuration of Windows operating systems and Microsoft Office/Suite applications.
  • User Support:
    1. Respond to support requests via phone, email, or Service Desk Plus helpdesk ticketing system promptly.
    2. Provide guidance to users on the effective use of IT resources.
  • Network Connectivity:
    1. Troubleshoot basic network connectivity issues, including wired and wireless connections.
    2. Escalate unresolved network issues to higher-level IT support when necessary.
  • Peripheral Device Support:
    1. Assist users with setting up and troubleshooting printers, scanners, and other peripheral devices.
    2. Ensure peripherals are properly connected and functioning.
  • Account Management:
    1. Assist with user account management tasks, including password resets and account creation.
    2. Maintain confidentiality and security of sensitive information.
  • Documentation:
    1. Document support activities and resolutions in the Service Desk Plus helpdesk ticketing system.
    2. Contribute to the creation and maintenance of user guides and troubleshooting documentation.

Recommended Qualifications:

  • Proven experience in a help desk or technical support role.
  • Strong knowledge of computer hardware, software, and basic networking principles.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage time effectively.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.