Operations Manager
1 week ago
Objective:
The Line Service Manager is responsible for managing all aspects of line service department.
Primary Responsibilities:
- Operational leadership with a strong focus on ensuring that all team members are practicing Hawthorne standard operating procedures and safety protocols.
- Ensuring implementation of FBO procedures and standards throughout the line service team;
- Oversee the training of line service staff to ensure all training is in alignment with the Hawthorne Line Service Training Program;
- Team communication including daily shift huddles, safety meetings, and monthly employee meetings; keeping employees apprised of company news and upcoming events.
- Attracting, interviewing, and overseeing the hiring of all new team members; ensuring all new hire paperwork is completed;
- Culture champion who is actively seeking to operationalize the Company values.
- Coordinate fuel management activities, including monitoring fuel quality control measures and ensuring compliance with industry standards and regulations.
- Manage scheduling to optimize staffing levels and ensure smooth operations, including coverage during peak periods and special events.
- Oversee day-to-day ramp operations to ensure timely and efficient service delivery, addressing any issues or concerns promptly.
- Conduct regular inspections of facilities, equipment, and procedures to maintain safety, cleanliness, and operational efficiency.
- Lead incident reporting and investigation processes, implementing corrective actions as necessary to prevent recurrence.
- Oversight of GSE and facility maintenance operations.
- Responsible for ensuring that all Line Service team members are providing customer service that goes above and beyond expectations.
- Reporting and documenting incidents, near misses and Worker’s Compensation claims; following up with the WC carrier as needed; OSHA 300 reporting.
Qualifications:
- 3 years management experience
- Bachelor’s degree or equivalent experience.
- Strong operational knowledge.
- Strong interpersonal skills.
- Strong skills developing direct reports and building effective teams
- Strong organizational skills.
- Good working knowledge of MS Word and MS Excel.
- Valid driver’s license.
Physical requirements:
- Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
- May be required to work nights and weekends.
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