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Front Desk Team Member

3 months ago

Houston, United States Pampered Pets Group LLC Full time
Job DescriptionJob DescriptionDescription:

Job Description:

Are you a people person with an added passion for pets?

Join our team as a Front Desk Receptionist In this role, you'll be the friendly face that greets our pet parents and their furry companions as they arrive at our facility. You'll handle everything from check-ins and scheduling to answering questions and providing information about our services. Your upbeat attitude and organizational skills will help create a welcoming environment for both our human and animal guests.


Objectives of this Role:

  • Be the first point of contact for pet parents and their pets, providing a friendly and professional greeting that sets the tone for their visit.
  • Handle check-ins, check-outs, and reservations with efficiency and accuracy.
  • Address inquiries, provide information about our services, and ensure a seamless experience for every guest.
  • Assist with administrative tasks to ensure the smooth operation of our facility.

Core Responsibilities:

  • Greet pet parents and their pets warmly as they arrive, ensuring a smooth check-in and check-out process.
  • Respond to phone calls, emails, and walk-in questions with accurate information and a friendly demeanor.
  • Manage bookings and reservations using Gingr (our operating system) to keep track of bookings, appointments, and scheduled services.
  • Ensure that all services are accurately billed.
  • Keep the front desk tidy and welcoming, following cleanliness protocols.
  • Collaborate with Pet Care Specialists and other team members to coordinate guest services and special requests.

Purr-Fect Perks

  • Bonuses & Tips: Earn additional income with performance-based bonuses and tips.
  • 401(k) Matching: We offer a 4% match to support your financial future.
  • Quarterly Reviews: Benefit from regular performance evaluations and feedback.
  • Free Lodging & Daycare: Enjoy complimentary lodging and daycare days for your pets.
  • Supplemental Insurance: Access additional insurance options tailored to your needs.
  • Dental & Vision Insurance: Comprehensive coverage to keep you healthy.
  • Career Growth Opportunities: Opportunities to advance to roles like Team Lead, Assistant Manager, or Resort Manager. Be eligible for your first promotion in just 3 months
Requirements:
  • Enjoy interacting with people and animals of all sizes, creating a positive experience for everyone.
  • Excellent verbal and written communication skills to effectively interact with clients.
  • Strive to provide the best experience possible for our guests and their owners.
  • Work effectively with others, demonstrating excellent communication skills.
  • Maintain a positive demeanor, even in a fast-paced environment.
  • Demonstrate dependability and willingness to assist team members as needed.
  • Commit to keeping our facilities spotless and organized.
  • Be comfortable being active and outdoors during your shift.
  • Understand animal behavior and communication to maintain a peaceful environment.
  • Must be able to lift 50 lbs and manage energetic animals.
  • Familiarity with operating computers or tablets for managing records and bookings.
  • Show enthusiasm for personal development and learning new skills.
  • Ability to work a 3 on/4 off scheduling type (12 hours per shift)
  • Be able to work all holidays and all weekends.