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Problem-Solving Specialist

4 months ago

Los Angeles, United States Special Service for Groups, Inc- HOPICS Full time
Job DescriptionJob Description                                                          Special for Service Groups, Inc
                                                                    Job Announcement
_____________________________________________________________________________________
Title: Problem-Solving Specialist                                                 Division: HOPICS
FLSA: Non-Exempt/ Full-Time                                                      Supervisor: Yohanna Browne
Pay Range: $25.00 - $27.00 per hour                                             Revised: 05.15.2024
_____________________________________________________________________________________
Summary
Problem-solving is a humanistic approach that reduces system in-flow by creatively assisting households and individuals in maintaining their current housing or identifying an immediate and safe alternative. Under the supervision of the Program Supervisor and Senior Manager for Homeless Systems Integration, The Problem-Solving Specialist for Interim Housing is responsible for the following essential functions.
Essential Functions
  • Proactively engage enrolled or recently exited families in the SSG Family Interim/Crisis Housing program to explore and identify unique factors that may assist in finding housing inside the participants' network; as a last resort, utilizing the program’s resources to obtain housing helps participants establish a plan to sustain housing permanently.
  • To conduct culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan. 
  • Facilitate internal referrals or appointments within HOPICS and coordinate services with other division-wide programs.
  • Provide a combination of direct (problem-solving conversations; 'touch and go' support, mediation and dispute resolution, resource identification) and limited financial assistance to participants for up to ninety (90) days.
  • Assists in budgeting with participants to determine what level of assistance (if any) is needed to resolve the identified housing crisis.
  • Communicate with and visit families, outside service providers, and landlords to familiarize them with the program and the unique needs of participants.
  • Promptly responding to internal referrals for HOPICS Problem Solving. 
  • Conducts habitability and lead-based paint inspections of housing options, as needed. 
  • Coordinate with HOPICS service providers and other support staff to meet individual clients’ housing needs - by providing staff with technical assistance, facilitating move-in activities, rental negotiations, and/or service referrals.
  • Facilitates the use of community resources to assist tenants and landlords in the event of problems leading to the households’ imminent risk of homelessness. 
  • Monitoring and managing critical problem-solving outcomes for clients through progressive engagement and housing stability planning.
  • Process Problem-Solving Assistance Funds that meet a housing outcome, diverting the household from homeless services, either internally or directly, to the program’s funder. 
  • Obtaining and maintaining a working knowledge of all HOPICS and SPA 6 CES programs and their eligibility criteria
  • Attendance of population-specific division-wide training and coordination meetings.
  • Understand and accurately articulate the HUD definition of homelessness and chronically homeless.
  • Develop and maintain relationships with community service providers and stakeholders. 
  • Maintain accurate files/records on activities and client services in compliance with HIPAA, CFR 42, and other funding requirements for auditing purposes.
  • Professionally represent the Agency at meetings, division-specific events, and community events assigned by the Program Manager or Associate Director. 
  • Facilitate reoccurring program-related staff training HOPICS-wide and to community partners in SPA6.
  • Contribute to all contractual performance targets.
  • Continuously works to identify and apply new, creative approaches and solutions for each participant/household. 
  • Maintain appropriate boundaries and adhere to SSG's Code of Ethics and HOPICS' Core Values. 
  • Perform any other appropriate responsibilities as assigned by the Senior Manager for Homeless Systems Integration and Division Director.
  • It may require working some evenings and weekends.

Minimum Qualifications - Knowledge, Skills, and Abilities Required
  • Bachelor's degree from an accredited university OR Three (3) years of experience working in social service. 
  • If in recovery, a minimum of three (3) years of being drug and alcohol-free are MANDATORY. 
  • Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Ability to communicate effectively, both written and orally. 
  • Excellent interpersonal and mediation skills. 
  • Ability to understand and carry out oral and written directions. 
  • Verification of Employment Eligibility and Background Clearance 
  • Valid driver's license and reliable transportation. 
  • Current proof of Auto Insurance is required. 
  • TB test required. Not more than (3) months before or (7) days after the hire date and renewal annually after that. 
  • CPR and First Aid Certification required within thirty (30) days of employment with the company. 
  • Basic computer word processing skills are required. 
  • Demonstrate ability to interface with staff, community agencies, and stakeholders.
  • Knowledge of family and children (0-18 years) services preferred.
  • Significant experience working with persons experiencing homelessness and complex needs, conducting assessments of general patient information, developing short-term care plans, and providing necessary interventions identified during assessment.
  • Previous experience working with persons experiencing severe and persistent mental illness and substance abuse.  
  • Excellent charting/documentation skills and data collection.
  • Passion for and commitment to working with underserved and indigent populations.
  • Ability to work with clients from diverse cultural, ethnic, and socioeconomic backgrounds, including - LGBTQ individuals and those living with disabilities, serious mental illness, and substance use disorders. 
  • Skilled in non-violent crisis intervention.     
  • Ability to self-motivate, multi-task, and be flexible in a fast-paced environment.

Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
  • The environment for this position is office, field-based, and remote.
  • Must be able to work in an environment with many priorities, busy, and fast-paced.
  • Must be able to work in various shelters or interim housing environments.
  • Possess a high tolerance level and understanding for individuals with urgent and multiple case management and health needs.
Physical Requirements
The Staff Support Coordinator typically spends time sitting, standing, typing, thinking, writing, walking, carrying (max. 25 lbs.), listening, speaking. Driving required as needed.
Mental Requirements
This position will require the individual to be able to handle any/all of the following:
  • Uncontrollable changes in priorities/work schedules.
  • Relate to other people beyond giving and receiving instructions and 
  • Must be able to handle any/all the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize. Perform simple, repetitive, complex, or varied tasks.
  • Comprehend and follow instructions.
  • Work just as well independently as they do in a team.
  • Exercise mature judgment and are highly motivated, self-starting, and proactive.
  • Are excellent at communicating, whether in writing or verbally
  • Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment.
  • Maintain a workplace appropriate to a given workload.
  • Ability to make generalizations and evaluations, think critically or make decisions without immediate supervision.
  • Accept and carry out responsibility for the direction, control, and planning.
  • Communicate information to clients; Research material to answer clients' questions; Respond professionally to clients.
           Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
 

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