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Patient Problem Solving Specialist
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Los Angeles, California, United States LA Family Housing Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Problem Solving Specialist to join our team at LA Family Housing. As a key member of our Homeless Services team, you will play a critical role in coordinating efforts within the Coordinated Entry System (CES) to ensure seamless transitions of care for individuals experiencing...
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Patient Problem Solving Specialist
2 months ago
LA Family Housing is seeking a highly skilled Patient Problem Solving Specialist to join our team. As a key member of our Homeless Services department, you will play a critical role in coordinating efforts within the SPA 2 Coordinated Entry System (CES) to ensure seamless transitions of care for individuals experiencing homelessness.
Key Responsibilities- Cultivate strong relationships with hospital partners to facilitate access to resources and services.
- Provide training and education to hospital staff on CES resources and other relevant services for individuals experiencing homelessness.
- Serve as a liaison between hospitals and community providers to ensure effective communication and coordination.
- Participate in hospital case conferencing and collaborate in problem-solving efforts to address complex care needs.
- Provide problem-solving interventions to individuals experiencing homelessness and offer technical support to hospital staff as needed.
- Assist in tracking participant connections to homeless services and reconnections as necessary.
- Triage high-acuity frequent hospital-utilizers and connect them to CES staff for assessment and service connection.
- Refer patients experiencing homelessness to CES Access Sites for assessment and service connection.
- Provide updates to homeless service providers on participants entering hospitals.
- Track metrics as assigned by supervisor and maintain accurate records in the HMIS database.
- At least two years' experience in a system coordination role, preferably in a hospital setting or healthcare patient advocacy role.
- Knowledge of homeless populations, systems, and programs, specifically the Coordinated Entry System (CES).
- Ability to work independently and as part of a team in various settings.
- Strong communication and problem-solving skills, with the ability to present information to stakeholders.
- Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based software.
- A competitive salary and benefits package, including health, dental, vision, and life insurance.
- A 403B retirement plan and 529 education savings plan.
- Long-term disability insurance and an employee assistance program.
- Flexible spending accounts and a legal access plan.
- A company-sponsored employee events and staff development opportunities.
