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PBX Communications Specialist
2 months ago
The PBX Communications Specialist is a critical member of our team at PIH Health, responsible for ensuring seamless communication between patients, visitors, and hospital staff. This role requires a high level of organization, problem-solving skills, and excellent verbal and written communication skills.
Key Responsibilities- Manage and operate the hospital's PBX system, routing calls efficiently and effectively.
- Provide accurate and timely information to callers, including hospital codes and other critical information.
- Work collaboratively with other departments to resolve issues and ensure smooth communication.
- Develop and maintain strong relationships with patients, visitors, and staff to provide exceptional customer service.
- Stay up-to-date with changes in PBX operations and technology to ensure optimal performance.
- Minimum of one year of experience in PBX operations or a related field.
- Strong understanding of PBX systems and technology.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and conflict resolution skills.
