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Customer Success Specialist

4 months ago

Clackamas, United States VersiTech Bold Integrated Payments Tonic Full time
Job DescriptionJob Description
     Customer Success Field Specialist

Full Time with Benefits
Salary Range - $50k - $55k + quarterly commission payouts
Hiring in these areas:
Atlanta, GA (metro area – hybrid)
Portland, OR (hybrid)
Florida (fully remote in FL)

Calling all POS & Payments Inside Sales Rockstars
Position Description Overview
Get ready to ignite your career in the dynamic world of Restaurant POS and Payments As our Customer Success Specialist, you'll be at the forefront of our company's rapid growth, driving success through client engagement, sales innovation, and relationship building. Your role is pivotal in revolutionizing the way restaurants operate, shaping the future of the industry while enjoying an exhilarating journey of professional development and achievement.

Job Responsibilities
  • Serve as the lead point of contact for all customer success matters including product education, escalation, retention, and expansion                                       
  • Collaborate with the sales team to ensure knowledge is shared throughout the sales, implementation and onboarding process                                    
  • Maintain strong relationships with existing customers and proactively drive satisfaction
  • Proactive outreach to identify and upsell new opportunities to customers where applicable (Active Partner Program)                                      
  • Work with the sales team and clients to complete and submit sales agreements and related documentation
  • Educates customers of new products/features/enhancements/marketing strategies
  • Will escalate sales opportunities to ensure maximum value is being received
  • Regularly visit customers to work outside field sales needs            
  • Maintain detailed notes and records within our CRM when onboarding new clients or supporting existing clients                                    
  • Must maintain an intense attention to detail while inputting sensitive business information and critical account settings                                      
  • Make customers voices heard by providing feedback to client services team on client issues                                              
  • Schedule and confirm appointments for Sales Team                                               
  • Primary contact for contract renewals/resigns        
                                   
Job Requirements
  • Restaurant experience preferred
  • Ability to prioritize workload and perform in a fast-paced and challenging environment
  • 2+ years of account management, sales, customer support, customer success or similar
  • Excellent social skills, project coordination and the ability to work well with all levels of internal management and staff, as well as, with outside clients and vendors
  • Be creative, adaptive, and eager to learn new technical skill sets
  • Strong familiarity with customer service
  • Microsoft Office, CRM experience desired

VersiTech is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position.
 

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