Patient Access Specialist
4 weeks ago
Location: Clackamas, OR
Pay Scale: $19-22 per hour, depending on experience
Hire on Incentive
MyTeam Medical Staffing services seeks to hire 1-2 Patient Access Specialists for a large organization in Clackamas, OR. Patient Access Specialist will have a minimum of 1-year current physician office or clinic experience with no exceptions.
Key ResponsibilitiesKey Responsibilities:
- Answers incoming phone calls timely, professionally and with courtesy and respect.
- Screens calls using established protocols to determine caller needs and handles or redirects callers appropriately.
- Checks voicemail system and answering service messages frequently and routes messages to appropriate staff members.
- Pre-registers patients in Electronic Health Record (EHR)
- Schedules patients in EHR, following office scheduling guidelines.
- Answers or appropriately refers billing questions.
- Inputs all data into EHR accurately.
- Assists in confirming appointments.
- Helps contact and reschedule patients when providers' schedules change.
- Opens phones in accordance with clinic policy and transfers phones to answering service upon closing.
- Remains calm and effective in high pressure and emergency situations.
- Scans & indexes documentation into medical records according to company procedures during downtime.
- Assists in new employee training on specific tasks, as needed.
- Performs other duties as assigned.
Skills, Knowledge and Expertise
- This position requires a high school diploma or equivalent.
- Must possess COVID vaccine
- Must show proof of High School diploma or GED equivalent
- Must show proof of immunizations
- At least one year experience in a fast-paced customer service setting, preferably in healthcare.
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