![Alcala Consulting, Inc.](https://media.trabajo.org/img/noimg.jpg)
Help Desk Technician Level 1
2 months ago
As a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements.
What you will do:
- Technical Role:
- Close 15 tickets per day
- Onboard and offboard our client’s employees
- Transfer files and settings from and old laptop to a new laptop
- Wipe laptops that employees will purchase
- Set up new laptops and desktops for clients
- Troubleshoot application issues for clients such as Microsoft Office, Adobe, Autodesk AutoCAD, Slack, Zoom, Corel Suite, Nitro PDF, etc.
- Perform password resets.
- Update distribution lists in Microsoft 365 and Google Workspace
- Create shared mailboxes in Microsoft 365 and Google Workspace.
- Install applications for clients as needed
- Install printer drivers
- Troubleshoot printer and or scanner issues
- Troubleshoot internet connectivity issues
- Provision phone extension as needed with VoIP providers
- Update holiday greeting schedules in phone systems as needed.
- Help users with VPN connection issues.
- Help users who are having trouble connecting to terminal server or a Microsoft Azure Virtual desktop.
- Allow websites through web filtering solutions
- Allow applications through our application control solution
- Troubleshoot backup jobs for desktop, laptops, and servers.
- Troubleshoot Windows and Mac OS updates.
- Document the resolution section of every ticket with proof of work, i.e. a description and screenshot of every task performed.
- Develop scripts with our AI tools to automate repetitive tasks such as application installation, printer driver installation, employee onboarding and offboarding.
- Internal Role:
- Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, troubleshooting guides, and solutions.
- Train new team members on tools usage, SOPs and policies
- Write one SOP per week
- Security Role:
- Follow security protocols to protect sensitive data and ensure compliance with company policies and regulations.
Requirements
- 2+ years’ experience in a help desk working for a managed IT services provider.
- 2+ years’ experience in working with MSP tools (ITSM, PSA, RMM, etc.)
- Strong attention to details and commitment to deliver accurate results.
- Effective English communication skills for client facing tasks.
- US Citizenship
- Valid driver’s license
- Reliable transportation
Benefits
· Paid Medical, Dental, Vision, and Life Insurance
· Paid Holidays
· Paid Time Off
· 401K Matching
-
Help Desk Technician Level 1
3 weeks ago
San Antonio, United States Alcala Consulting, Inc. Full timeJob DescriptionJob DescriptionAs a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements. What you will do:Technical Role:Close 15...
-
Help Desk Technician
4 days ago
San Pedro, United States Sierra Cybernetics Inc Full timeHelp Desk Technician Sierra Cybernetics is seeking a Help Desk Technician to work for us providing desktop support for our client at the Port of Los Angeles (POLA), Information Technology Division. In this role, you will provide technical assistance and support to our customer’s employees, helping them resolve hardware and software issues...
-
Help Desk Technician III
3 months ago
San Antonio, United States General Dynamics Information Technology Full timeReq ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years of related...
-
Help Desk Technician III
3 months ago
San Antonio, United States General Dynamics Information Technology Full timeReq ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years...
-
Tier 1 Help Desk Analyst
2 months ago
San Antonio, United States SecuriGence LLC Full timeJob DescriptionJob DescriptionJob Title: Tier 1 Help Desk AnalystLocation: San Antonio, TexasClearance Level: Secret Clearance. Top Secret Preferred.SummaryWe deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk...
-
Help Desk IT Technician II
1 month ago
San Diego, United States Vets Hired Full timeAbout the job Help Desk IT Technician II The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop...
-
Help Desk IT Technician II
7 days ago
San Diego, United States Vets Hired Full timeAbout the job Help Desk IT Technician II The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop...
-
Help Desk Technician
1 month ago
San Diego, United States IT Managed Services Full timeJob DescriptionJob DescriptionJob Description:The Help Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology and includes workstations, servers, printers, networks, and vendor specific hardware and software.Basic Functions:IT support relating to technical issues...
-
Managed Service Help Desk Support Level 2
3 months ago
San Antonio, United States Rx Technology Full timeJob DescriptionJob DescriptionJob DescriptionWe are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required. We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and...
-
Help Desk Technician
3 days ago
San Ramon, United States Yoh, A Day & Zimmermann Company Full timeOur client has an immediate opening for an IT Service Desk Technician. This firm specializes in technology, and we are looking for a savvy Service Desk Technician who has a strong desire to grow their career with a cutting-edge technology firm. Job Description:Service Desk Technician will be working with our clients for general hardware and software...
-
Rock Star Help Desk Technician
3 months ago
San Antonio, United States Rx Technology Full timeJob DescriptionJob DescriptionJob DescriptionWe are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston.We are looking for an experienced IT Professional who has...
-
IT Help Desk
1 month ago
San Antonio, Texas, United States Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
-
Help Desk Technician
2 months ago
San Francisco, California, United States Lick-Wilmerding High School Full timeReports to: Network Administrator Status: Full Time; Non-Exempt Hourly Pay: $ $35.00/hour, based on experience Start Date: Open until filled A private school with public purpose, Lick-Wilmerding High School develops the head, heart, and hands of highly motivated students from all walks of life, inspiring them to become lifelong learners who...
-
Managed Service Provider Help Desk Support
3 months ago
San Antonio, United States Pit Crew Technologies LLC Full timeJob DescriptionJob DescriptionWe are a technology solutions company providing IT support to our growing customer base of small and medium businesses in the San Antonio area. We are looking to add an entry level IT Support Technician to our team. This is a full time position primarily providing support to our clients that may request support via phone, email,...
-
IT Help Desk
1 month ago
San Antonio, Texas, United States Luxoft Full timeProject descriptionAs a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.ResponsibilitiesAssist with new hires and acquisitions.- Follow all escalation procedures according to service level...
-
IT Help Desk
1 month ago
San Antonio, US Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
-
Help Desk Analyst
2 weeks ago
San Francisco, United States Insight Global Full timeDay to Day:Insight Global is looking for a level 1 help desk to join a large asset management client on a 3 month contract based in San Francisco 5 days a week on site. The successful candidate will be responsible for managing level 1 requests in the SF office using ServiceNow, active directory and SCCM. The average tickets and calls per day to be resolved...
-
Help Desk Analyst
3 weeks ago
San Francisco, United States Insight Global Full timeDay to Day:Insight Global is looking for a level 1 help desk to join a large asset management client on a 3 month contract based in San Francisco 5 days a week on site. The successful candidate will be responsible for managing level 1 requests in the SF office using ServiceNow, active directory and SCCM. The average tickets and calls per day to be resolved...
-
Help Desk Support Technician
2 months ago
San Diego, California, United States Mulligan Funding Full timeHeadquartered in San Diego, Mulligan Funding serves as a leading provider of working capital ($5K - $2M) to the small and medium-sized businesses that fuel our country. Since 2008, we have prided ourselves on our collaborative, innovative, and customer-focused approach. Enjoying a period of unprecedented growth, driven by the combination of cutting-edge...
-
Help Desk Engineer
3 weeks ago
San Francisco, United States Kinect Full timeWe are looking for a Help Desk Engineer to support a project for our client that is a large financial firm in San Francisco, CA.DUTIES AND RESPONSIBILTIES:• Serve as the first point of contact for users seeking technical assistance• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Device provisioning not limited to...