Help Desk Analyst
2 weeks ago
Day to Day:
Insight Global is looking for a level 1 help desk to join a large asset management client on a 3 month contract based in San Francisco 5 days a week on site. The successful candidate will be responsible for managing level 1 requests in the SF office using ServiceNow, active directory and SCCM. The average tickets and calls per day to be resolved are 10 tickets and 10 calls per day.
Must Haves:
- 2+ years experience working in level 1 help desk roles
- Experience with ServiceNow ticketing system
- Experience with SCCM and Active Directory to manage groups, onboarding/offboarding requests, and create service accounts.
- Strong communication skills both written and verbally
Plusses:
- Previous experience working in the asset management/financial industry
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