IT Help Desk

1 month ago


San Antonio, Texas, United States Luxoft Full time

Project description

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

  • Assist with new hires and acquisitions.
    - Follow all escalation procedures according to service level agreement
    - Use remote control tool to assist end users when needed
    - Provide an accurate record of each call in incident management tracking tool
    - Anticipate customer needs and proactively identifies solutions
    - Plan, prioritize, organize, and complete work to meet established objectives

SKILLS

Must have

  • ITIL
    Service Desk, ITSM
    Hardware Deploy and Maintenance
    Troubleshoot

Nice to have

Communication skills with non IT People
Ability to work autonomously.


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