Help Desk Technician

3 days ago

San Francisco, California, United States Lick-Wilmerding High School Full time

Reports to: Network Administrator

Status: Full Time; Non-Exempt

Hourly Pay: $ $35.00/hour, based on experience

Start Date: Open until filled

A private school with public purpose, Lick-Wilmerding High School develops the head, heart, and hands of highly motivated students from all walks of life, inspiring them to become lifelong learners who contribute to the world with confidence and compassion. About:

Lick-Wilmerding High School, located in San Francisco, serves 550 students in grades 9–12. An independent, coed day school, LWHS combines a distinguished college preparatory curriculum with an outstanding program in the technical arts. The school is committed to maintaining a work community that is engaging and supportive. Adult community members are collaborative, creative, critical thinkers, intellectually curious, and excited about the work they do. For more details about employment at LWHS, including benefits, please visit .

Major Responsibilities:

Lick-Wilmerding High School seeks a full-time Helpdesk Technician (8:00am - 4:30pm Monday-Friday excluding Federal and school holidays; flexibility in scheduling is desired) to perform hardware and software support, as well as provide assistance to other Technology staff as needed. In the hardware/software support role, the Helpdesk Technician will be the initial point of contact for all issue reports and service requests via the Help Desk system, troubleshoot employee and student computer problems, provide support for the audio-visual, printer and copier environments, maintain school computers, provide level one support in diagnosing and troubleshooting LAN and wireless issues, perform audiovisual setup for events as needed, and will gradually assume responsibility for select applications.

The ideal candidate will have the ability to closely work with others in the department, ensuring that procedures adhere to established school policies and practices. Strong customer service skills with a heightened (yet calm) sense of urgency and resolve is a must. The candidate is also expected to be sensitive to the various needs and abilities of users.

Primary Responsibilities:

  • Act as helpdesk resource to provide technical support for all administration, faculty, staff, and students, while prioritizing Help Desk tickets to minimize interruption to school business
  • Install, troubleshoot, and maintain software and hardware, both Mac and PC;
  • Maintain the school's inventory of hardware and software, including initial setup, updates/upgrades and rebuilds;
  • Troubleshoot problems relating to hardware and software, including IP phones, classroom A/V connections, and LMS;
  • Maintain and troubleshoot printers and copiers;
  • Manage and support equipment loans;
  • Manage accounts in various school-maintained systems as directed by senior Technology staff;
  • Perform occasional A/V support for campus events;Other duties as assigned

The ideal candidate will demonstrate:

  • Proven experience with helpdesk duties and a ticketing system
  • An innovative mindset that is solutions driven
  • A history of solving problems with modern and innovative solutions
  • Ability to effectively and properly document problems and their resolutions
  • Excellent communications skills
  • A basic knowledge of classroom hardware installation and maintenance, including A/V equipment
  • Motivation to constantly explore new technologies and ideas through learning resources
  • The ability to continually maintain and exceed industry standards, including confidentiality and best practices
  • Ways to promote, maintain, and enhance workplace culture within the technology department and the school
  • Personal qualities of integrity, resilience, approachability, kindness, and humor
  • Performance of other duties as requested and needed by the school

How to apply: Please attach your resume and cover letter along with your application. To submit an application please click here.

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