Help Desk Support Technician

2 months ago


San Diego, California, United States Mulligan Funding Full time

Headquartered in San Diego, Mulligan Funding serves as a leading provider of working capital ($5K - $2M) to the small and medium-sized businesses that fuel our country. Since 2008, we have prided ourselves on our collaborative, innovative, and customer-focused approach. Enjoying a period of unprecedented growth, driven by the combination of cutting-edge technology, human touch, and unwavering integrity, we are looking to add to our people first culture, with highly motivated and results-oriented professionals, to push the limits of what's possible while creating value for all of our partners.

As a Help Desk Support Technician at Mulligan, you will play a crucial role in ensuring the smooth operation of our computer systems, hardware, and software. You will provide essential technical assistance and support to both on-site and remote employees, helping to maintain and enhance our business processes and staff productivity.

You will:

  • Monitor and respond promptly to incoming IT support requests.
  • Maintain and troubleshoot computer systems, ensuring all systems are operational.
  • Manage and support Win10/MacOS, printers, and related equipment (monitors, keyboards, mice, hard drives, etc.).
  • Perform upgrades and configurations on user computers as needed.
  • Assist with the onboarding of new employees, including sending workstations to remote users nationwide.
  • Keep an accurate inventory of all equipment, software, and user permissions.
  • Install, configure, and upgrade software.

You have:

  • 1 or more years of experience in a help desk or systems admin capacity.
  • General awareness of computer systems, PC repair, and network management
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • An ability to deploy, configure, and support operating systems on desktop and mobile
  • An understanding and appreciation for information security within systems and user devices.
  • A strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

We offer:

  • Comprehensive medical, vision and dental benefits that give you peace of mind.
  • Flexible Spending Accounts (FSA) that let you use pre-tax dollars to cover healthcare expenses.
  • A fantastic 401K with matching contributions that helps you plan for retirement and build wealth over time.
  • Generous sick, vacation, and holiday benefits that give you the time and flexibility you need to enjoy life.
  • A gym membership contribution that supports your well-being, and helps you stay energized and focused.
  • An internal referral program that rewards you for bringing talented people to the team.
  • Company events that foster a positive and inclusive culture, and create opportunities to bond and grow with your colleagues.

Mulligan Funding is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability or veteran status.


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