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Process Improvement Coordinator
4 months ago
Who We Are:
SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.
Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified
Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/STAR/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20
What We Are Looking For
The Process Improvement Coordinator will work closely with cross-functional teams and assist in the implementation of process improvement projects. The ideal candidate should have a strong understanding of process improvement methodologies, preferably with a Six Sigma certification, and possess excellent coordination and communication skills. This role requires the ability to analyze data, identify areas for improvement, and support the implementation of process optimization strategies.
Schedule: Tuesday-Friday, 5 hrs per day, 8:00 am - 1:00pm 20 hours per week | Location: Hospitality Lane Administrative Offices, San Bernardino, CA
ESSENTIAL FUNCTIONS AND DELIVERABLES
- Assist in coordinating and supporting process improvement initiatives across various departments within the healthcare organization.
- Collect and analyze data to identify trends, patterns, and areas for improvement in processes and workflows.
- Collaborate with project teams to gather input and insights on process challenges and potential solutions.
- Support the development and documentation of standard operating procedures (SOPs) to streamline processes and ensure consistency.
- Assist in organizing and facilitating process improvement workshops, meetings, and training sessions.
- Maintain project documentation, including project plans, progress reports, and action item lists.
- Monitor and track project timelines, milestones, and deliverables, providing regular updates to stakeholders.
- Assist in conducting root cause analysis to identify the underlying causes of process issues or inefficiencies.
- Participate in the development and implementation of process improvement strategies and action plans.
- Support the communication of process improvement initiatives to relevant stakeholders, ensuring understanding and buy-in.
- Collaborate with the IT department to implement technology solutions that enhance process efficiency and effectiveness.
- Contribute to the development and maintenance of process improvement metrics and key performance indicators (KPIs).
- Assist in preparing reports and presentations on process improvement progress and outcomes.
- Other duties as outlined in the official job description.
QUALIFICATIONS:
- Education: High school diploma or its equivalent is required. Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.
- Licensure/Certification: Six Sigma certification (Green Belt or Black Belt) is strongly preferred. Relevant healthcare industry certifications (e.g., Lean Healthcare, Healthcare Quality) are a plus.
- Experience: Minimum of 3 years of experience in a healthcare or related setting, with exposure to process improvement projects. Familiarity with process improvement methodologies, such as Six Sigma, Lean, or DMAIC. Experience working with all levels within an organization is required.
- Essential Technical/Motor Skills: Proficiency in using productivity software (e.g., Microsoft Office Suite, project management tools). Basic data analysis skills, including the ability to analyze and interpret data using Excel or other relevant tools.
- Interpersonal Skills: Strong planning, problem-solving, critical thinking, documentation, and organizational skills are required. Ability to analyze and interpret data; analyze and interpret processes and needs; define problems and identify solutions. Ability to manage time effectively and plan and implement objectives effectively.
- Essential Mental Abilities: Ability to analyze complex data, identify patterns and trends, and draw meaningful insights. Strong strategic thinking and planning skills.
- Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.
EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This position is not eligible for benefits.
Learn More About the Work We Do:
SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.
SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect
