Director of Family and Clinical Services

3 months ago

Pittsburgh, United States RethinkFirst Full time
Job DescriptionJob Description

RethinkCare is the first and only human- and web-based program to provide effective & affordable clinical best practice tools to support multiple populations within the neurodiversity community: employees caring for children/teens with learning and behavioral needs, neurodivergent employees, and the managers and organizations that support them. Developed by internationally recognized clinicians and leaders, Rethink empowers employees to pursue individualized skill-building and support both online and through 1:1 consultations, thus, reducing stress, creating a nurturing environment, and increasing productivity at work.

Job Description/Key Responsibilities 

The Director of Family and Clinical Services primary responsibility is to conduct 1:1 teleconsultation services (over phone or video chat) across two distinct teams:  

  1. A parent training program, consisting of parents and caregivers raising children with various learning and behavioral needs 

  1. A neurodiversity at work program, consisting of both neurodivergent professionals and/or their managers 

The Director will put emphasis on the ongoing nature of consultation and strive to ensure regular follow-ups with the client are achieved. They will log notes, recommendations, referrals, and respond to client messages within 1 business day. 

This role includes providing guidance and education around: 

  • Behavior analytic tips and strategies to implement in the home/community (e.g., potty training, social skills, advocacy skills, activities of daily living, etc.) 

  • The school system/IEP process/transition to adulthood programming 

  • Navigating diagnoses, disclosure, self-advocacy, and building executive functioning skills in the workplace 

  • Referrals to other company-sponsored benefits when appropriate (EAP, health plan, etc.) 

This role will operate as an individual contributor but collaborate regularly with fellow Directors on case review and shared problem-solving. This role also can expand into related activities, such as article writing and webinar hosting, if desired. 

Required Education, Licenses, and Certification 

  • Master’s Degree or above 

  • Board Certified Behavior Analyst 

Skills and Experience 

  • Minimum 5 years working directly with individuals with developmental disabilities utilizing modern, ethical, compassionate, and person-centered ABA principles  

  • Minimum 3 years conducting parent training utilizing ABA and cultural humility principles 

  • Experience supporting neurodivergent professionals (e.g., ADHD and Level 1 autism) in the workplace 

  • Excellent professional verbal and written communication skills 

  • Ability to manage frequent back-to-back calls and pivot seamlessly among them 

  • Ability to work independently with minimal day-to-day supervision and take initiative 

  • Ability to make independent decisions and communicate accordingly  

  • Ability to maintain confidentiality and security of vital project/client information 

  • Ability to work on a multi-disciplinary team to connect, remotely, with colleagues of all professional backgrounds  

  • Excellent organizational and executive functioning skills 

  • Bilingual capabilities, and ability to work international time zones, strongly preferred 

Benefits:

  • Generous health, dental & vision benefits package
  • Paid time off
  • 11 Paid Holidays
  • 401k + matching
  • Parental leave
  • Professional development assistance

Location: Remote opportunities are only available to candidates who reside in the following states: AL, AZ, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MO, NC, NH, NJ, NV, OH, PA, TX, VA, WA, WI 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. 

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