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Head of Family and Clinical Operations

2 months ago

Pittsburgh, Pennsylvania, United States RethinkFirst Full time
Position Overview

RethinkFirst is pioneering a comprehensive human- and web-based program designed to deliver effective and cost-efficient clinical best practice tools tailored for diverse populations within the neurodiversity community. This includes support for employees who are caregivers for children and teens with learning and behavioral challenges, neurodivergent staff members, and the managers and organizations that assist them. Developed by globally recognized experts in the field, Rethink empowers employees to engage in personalized skill development and support through both online resources and individual consultations, ultimately reducing stress, fostering a supportive environment, and enhancing workplace productivity.

Key Responsibilities

The Director of Family and Clinical Services will primarily oversee 1:1 teleconsultation services via phone or video chat across two specialized teams:

  1. A parent training initiative, focusing on parents and caregivers of children with various learning and behavioral challenges.
  2. A workplace neurodiversity program, catering to neurodivergent professionals and their managers.

This role emphasizes the importance of ongoing consultation, ensuring regular follow-ups with clients. Responsibilities include documenting notes, recommendations, referrals, and responding to client inquiries within one business day.

Guidance and Education

The Director will provide insights and education on:

  • Behavioral analytic strategies applicable in home and community settings (e.g., potty training, social skills, advocacy skills, daily living activities).
  • Understanding the school system, IEP processes, and transition programs for adulthood.
  • Navigating diagnoses, disclosure, self-advocacy, and enhancing executive functioning skills in professional environments.
  • Referrals to additional company-sponsored benefits when relevant (EAP, health plans, etc.).

This position operates as an individual contributor while collaborating regularly with fellow Directors for case reviews and collective problem-solving. Opportunities may also arise for involvement in related activities such as writing articles and hosting webinars.

Qualifications

  • Master's Degree or higher.
  • Board Certified Behavior Analyst credential.

Experience and Skills

  • A minimum of 5 years of direct experience working with individuals with developmental disabilities, employing modern, ethical, compassionate, and person-centered ABA principles.
  • At least 3 years of experience in conducting parent training utilizing ABA and cultural humility principles.
  • Experience in supporting neurodivergent professionals (e.g., ADHD and Level 1 autism) in workplace settings.
  • Exceptional verbal and written communication skills.
  • Ability to manage frequent back-to-back consultations and transition smoothly between them.
  • Capability to work independently with minimal supervision and demonstrate initiative.
  • Proficiency in making independent decisions and communicating effectively.
  • Commitment to maintaining confidentiality and security of sensitive project/client information.
  • Ability to collaborate within a multidisciplinary team, connecting remotely with colleagues from diverse professional backgrounds.
  • Strong organizational and executive functioning skills.
  • Bilingual abilities and flexibility to work across international time zones are highly preferred.

Benefits

  • Comprehensive health, dental, and vision benefits package.
  • Generous paid time off.
  • 11 Paid Holidays.
  • 401k plan with matching contributions.
  • Parental leave.
  • Support for professional development.

Commitment to Inclusion

RethinkFirst is an equal opportunity employer dedicated to fostering a workplace free from harassment and discrimination. We celebrate the unique differences of our employees, as these differences drive curiosity, innovation, and the success of our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by applicable laws and regulations. Accommodations are available for applicants with disabilities.