US|Finance Coordinator|Contractor

2 weeks ago

WinstonSalem, United States V R Della Infotech Inc Full time
Job DescriptionJob DescriptionDescription:
The Chain Resolution Specialist is the primary liaison for our delivery locations for high volume, high dollar chain account discrepancy resolution. His or her role is to provide accurate and timely root cause resolution of customer exceptions while identifying and escalating discrepancy trends using MS Excel and SAP S4Hana. Coordinator will work with veteran specialists to manage and prioritize work on high volume accounts.

Major Task Responsibilities and Key Accountabilities:
Resolution:
Use Excel (intermediate) to manage and track large volume (+50K lines) of information to facilitate overall case reduction
Use proprietary software, customer portals, and MS Office Suite to pull and save backup for case processing
Compare Pepsi and Customer delivery documentation for accuracy; use findings to take appropriate next steps to resolve, using communication skills to help delivery partners understand resolution requirements
Sample customer deductions to determine trends and raise visibility to reoccurring discrepancies
Research customer disputes and inquiries, including but not limited to: Pricing, Missing Payments, Missing Invoices, Missing DSD, Unauthorized Product, quantity discrepancies, misapplied payments
Locate and use customer remit to research discrepancies
Maintain complete and accurate documentation within SAP and external trackers (ie, in Excel)
Develop/have strong understanding of CSC operations to appropriately advocate process compliance and field partnerships
Partner with sub teams and other departments to achieve root cause resolution of customer exceptions
Work closely with internal/external partners (delivery sites/AR) to ensure accurate and timely communication
Meet set Service Level Agreements, Productivity, and Quality Goals
Serve as primary contact for delivery partner locations (developing strong understanding of both internal and external processes will be keys to success)

Basic Qualifications:
1 to 3 Years Relevant Experience
High School diploma
Curious, self-driven, and results-oriented
Intermediate Excel
Ability to work fluently in MS applications (Outlook, Word)
Strong team and organizational skills
Highly effective interpersonal and communication skills (written, oral)
Well-developed analytical and problem-solving skills

Preferred Qualifications:
Two- to four-year Degree in Business, Finance, Accounting, or Economics
Prior experience with SAP S4Hana or other SAP version
Advanced Excel (Pivots, formulas)

Additional Details

  • What is the maximum hourly pay rate you want to pay to the temporary worker? : 21.00
  • Work Hours (eg. Monday-Friday, 8AM-5PM) : Monday-Friday, 8AM-5PM)
  • Actual Job Title : Chain Resolution Specialist
  • Actual Work Location : Provide a complete address if actual work location differs from the work location selected above.
  • Job Type : White Collar
  • Sub Function : Finance
  • Anticipated Schedule : Full Time
  • When do you anticipate converting contractor to permanent status? : (No Value)
  • Contractor Name (provide a name if you have identified a person for this job posting) : (No Value)
  • Contractor's Email Address or Phone Number : (No Value)

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